Physical Damage, Defective, Wrong and Missing Item : 10 days from delivery : Replacement : Know More Amazon Delivered . Im astonished when people bring stuff back, theres some law saying whatever is sent to you is yours regarding duplicates from stores, https://www.google.com/amp/s/lifehacker.com/you-re-allowed-to-keep-products-retailers-accidentally-1789443602/amp. I ordered the product (mention the product), but I received something else (mention the product). Hopefully, you can see how wrong this experience is at so many levels. Please just keep it. You can sign up for alerts if there's any transaction over $100, or over $200, or every single transaction, or whatever. A common prank is to carefully remove the cream from an Oreo and replace it with toothpaste, and there are many similar pranks that replace an object (usually food) with another object that looks like the object but tastes different such as replacing sugar with salt and vanilla frosting with sour cream.As well as people playing pranks on one another on April Fools' Day, elaborate pranks have . I personally would keep it, at least from Best Buy. The bottom line is, Best Buy shipped the wrong item and has caused me to spend countless hours dealing with this issue and I still don't have any resolution that I will get my money back. For more information, please see our Press question mark to learn the rest of the keyboard shortcuts. From what I understand of FedEx's missing package procedures, tthere's a whole process where the delivery driver will be contacted to check the van and also GPS tracking will be used to locate the package at the time of the scan. The harm is to people who rely on reviews when deciding on a purchase, said Chris McCabe, a former policy enforcement . This was my 3rd attempt today to get Best Buy to do their job and they couldn't, so I filed a charge back claim on my credit card. I'm starting to get worried. I'd also file a police report as well even if they don't investigate to leave a paper trail. Ok now I have to call the shipper. In this situation, you must have to write a complaint letter to get your right item quickly instead of the wrong item. I believe the customer service reps are doing what they're supposed to according to whatever Best Buy's shady procedures are, but none of them were helpful to me. I believe it was a day or two they mailed two more phones out. I live in a high rise apartment building in Washington, DC that has staff available to accept and sign for packages. Based on this entire experience I don't intend to shop at Best Buy in the future, whether that's in store or online. Checked there and no luck. I'll be honest, you're plenty aware of what the right answer is here. Not entirely sure but if I can't get a refund this really sucks. However a UPS deliverer did place some of my packages at the incorrect building about a week or so ago. Visit often because new items are added regularly. I work for best buy. Learn More about These Pickup Options. These Three Words Describe Me in The Best Way. by I appreciate you taking the time to write us regarding your order. I have spoken to two other reps. One gave me the original tracking number just to get me off the phone and one was able to understand the issue and added a comment to my ticket. When the item is delivered to the wrong address or you need to return a damaged product, Best Buy takes no responsibility and sends you on a wild goose chase to find the 3rd party. 1. kaixen 7 yr. ago. We are not officially endorsed by nor affiliated with Best Buy Co., Inc. For immediate help, please contact Best Buy at 1-888-237-8289 or bestbuy.com/contact-us, Press J to jump to the feed. I chose 2-day ship, figuring it would be more convenient. Alternatively, an item can be in the incorrect package. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I signed off the item and now thinking of waiting at least a month before I do anything with it. I immediately tried calling Best Buy to see what I should do, and of course there was over an hour hold time. Press question mark to learn the rest of the keyboard shortcuts. Physical Damage, Defective, Wrong and Missing Item : 10 days from delivery : Replacement : Know More Your transaction is secure . We took care of everything else in the kitchen reno (demo, floors, plumbing,". Please help me get my money back. No credit to either my credit card or gift card. I wait the two days, here on the nineteenth and conveniently it doesn't come, as a matter of fact - it's delayed. Please can someone escalate this issue and get my package back to me. To. However, there was no guarantee I would get the item before Christmas. Indulge in 6.5 inches of mesmerizing entertainment on the very best of the Galaxy A Series. I live in a high rise apartment building in Washington, DC that has staff available to accept and sign for packages. Initially I reached out to FedEx to submit a claim. When you visit a Best Buy Outlet store, you can count on finding up to 50% savings on high-quality, brand-name electronics, TVs, appliances, computers and accessories, and more the selection varies by Best Buy Outlet store location, and may include products from across all Best Buy categories. I was never able to speak to a supervisor even when asking direclty. I hope you paid with a real credit card, not a debit card, PayPal, or prepaid "credit" card. What can I do? Thank you. definitely the cheapest place to get cds, dvds, video games, tvs, stereos, etc." . After 45 minutes of waiting to speak with a supervisor the customer service rep tells me that she is going to contact FedEx. 3. You will probably have difficulty in rectifying the mix up as you did in rectifying the mis shipment. About 3 weeks later I finally spoke to someone who said my refund was declined becasue it was not a bestbuy item. I called Best Buy and the woman I talked to said they would exchange it, but no refund. I order a PS4 game on 1/7/2021 and when it arrived it was damaged. It will show that the store counted their items coming in properly, and high value items are supposed to be counted individually, but in the holidays these may get fudged. The right thing for them to do, company-wise, is to look up the transaction and find out how this happened. They are truly appreciated!! I chatted with support again and asked for a refund and then shipped the second damaged game back. 01-05-2021 Still waiting on the refund, even with repeated calls and chats with customer support. Helping Startups/ It Companies/ and Small Businesses to Enhance Their Business Through Branding and Marketing Ideas. Great news, didn't expect it this early. 4. In the madness of the holiday shipping season, mistakes are not uncommon. It's been a full month with still no refund. They wont ask you about it. They wont think twice. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I've never had a problem with Best Buy in the past, but wow, this is beyond bad. He had to review my previous calls first, understandable. Home Letters Templates Complaint Letters. Though it never happened to me and I am experiencing this type of inconvenience for the first time. This has never happened before, so I am surprised and disappointed with this kind of service from your side as earlier this never happened before. Sign in to your Best Buy account. Asked 1 month ago by Cody. We are not officially endorsed by nor affiliated with Best Buy Co., Inc. For immediate help, please contact Best Buy at 1-888-237-8289 or bestbuy.com/contact-us, Press J to jump to the feed. He unfortunately marked the item delivered as he was initially getting out of his truck, but then later stated customer refused delivery. So goodbye to package return . We cant do anything once they have the item. I totally get that. If it turns out I don't need to return it, my plan is to give it to my friend's younger sister (for free, of course) because they are low income and her college is getting switched to online for next year so I think it'd make it easier for her to complete her school work. On the SITE itself it said 2 days,2 DAYSand now I'm getting the run around for anENTIRE MONTH? I have checked my spam folders and nothing is in there. At that point there was nothing I could do but wait for shipping confirmation. It's going to appear as if it never arrived to the store. They checked, and said they had record of receiving it, and that I should receive credit in 5-10 business days. Create an account to follow your favorite communities and start taking part in conversations. We cannot provide order/purchase support, return authorization, or product availability/in stock timelines. i get refunds through paypal all the time stop talking bullshit idiot. What can I do? I had to wait 45 minutes for her to be able to contact FedEx. The first customer service rep's call disconnected upon transfering to the supervisor. 2018 Best Buy. Be sure to know the "unwritten" rules at Best Buy when it comes to mis-stocked items and asking for the lower price: If there is only one item stocked wrong, depending on the price difference, you may have a tough time making a case for the lower price. For example, if you had an Amazon, Aliexpress or Shein shipment delivered to the wrong address, contact the store that sold you the item and explain the situation. The merchant cannot blame the shipper. Best Buy has a consumer rating of 3.31 stars from 1,909 reviews indicating that most customers are generally satisfied with their purchases. Ruined my day. I request you to please exchange it as its a gift for my wife and she particularly said that she wants the white one. The 3rd party tells you to contact the delivery service. With the police report filed, they'd take your side immediately. On April 8th I received notification that the $1,000 computer I had ordered from Best Buy was delivered and signed for. I ordered a monitor on Bestbuy.com on 11/30/20. I'm just told I have to contact FedEx. You sent the wrong item!!! 2018 Best Buy. I was furious. This is a tiny box yet really expensive item and I'm scared it will be lost. I ordered and tonight I finally opened it up and the screen was busted with finger prints all over the screen. Hopefully it shows up, it's only been several hours but damn. Like if I don't get the GPU oh well, at least I'll get my money back. Best of luck man. What is this? I think I got a refund but I wanted the camera for the sale price. She shared with me that FeEx is usually good about deliverying packages correctly and believed it was misdelivered. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Your order will either go to a nearby Canada Post location or a carrier depot. All rights reserved. Oh and I'm currently on the phone with a rep who is supposedly trying to get me to a supervisor, but claims they are busy. Now on the 3rd case. Nobody as of yet has offered to lift one finger to help me. Value 217. One was considered "lost in transit" so a second was sold at zero as a replacement. Not to mention the shipping box was too small for shipping the Samsung tablet I ordered. Ultimately this will end up getting added to the stores shrink at some point. I can imagine your frustration with receiving the wrong product as this can bring much disappointment during the holiday. 2 chat sessions and 2 phone calls. So, Best Buy delivered my item to a wrong address. Click the order number on your 'Purchases page.'. Press J to jump to the feed. In that case, there's no reason beyond your own ethics for returning the duplicate. How in the world can it take so long to process? I just want the product I paid for lol. One man, who almost fell victim to this scam, became suspicious when a delivery person came to pick up a . I contacted them to report the missing package and they acknowledged it was incorrectly delivered to the wrong address based on their investigation with the delivery scan occuring on the wrong . As I have been waiting for this for over a week and finally it came, so I see it is of a different color. the return center got the item back and still hasnt processed it. Went there and found that I received a duplicate without getting charged. So glad. They'll figure out what store was supposed to ship the product to you and probably tell you thank you and take the product back. Ally opened it up and instead of the lens she'd paid $228.43 for, it contained a $70 Nikon CoolPix digital camera . All rights reserved. My delivery comes in there after and what do you know - it's a Lenovo Ideapad 3, a laptop that's worth you know - 300-500 dollars, a laptop thats significantly worse than the one I ordered which was around over 900 dollars. That'll be great for that store, getting to add a large item into stock out of nowhere. I ordered two of these items. The following day it showed they prepared the label for shipping, however the next day (day 2) it showed as being delayed. Per the email's recommendation I first reached out to FedEx. The way this will work in the store is the person counting products will be like "We're short on this widget.". Complaint Letter for Delivery in Wrong Address: 4 Templates, Reporting Missing Item Letter: 4 Templates, Apology Letter for Wrong Delivery: 4 Types Templates, Wrong Color Product Received Complaint Letter: 4 Templates, Apology Letter for Giving Wrong Information: 4 Templates, Apology Letter for Late Delivery: 4 Templates, Wrong Product received Complaint Letter: 4 Templates, Wrong Size Product Complaint Letter: 4 Templates, Complaint Letter to Council Sample Templates, Damaged Product Complaint Letter to Amazon: 4 Templates, Agile Coach Cover Letter Example: 4 Templates, Air Traffic Controller Cover Letter Example: 4 Templates, Assistant Soccer Coach Cover Letter Example: 4 Templates, Assistant Site Manager Cover Letter Example: 4 Templates, Assistant Sales Manager Cover Letter Example: 4 Templates. I was more than annoyed at this time, but again, decided to accept it. Welcome to our Best Buy Community Forums! It is one of the Big Five American . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Create an account to follow your favorite communities and start taking part in conversations. Best Sellers Rank: #50,559 in Books (See Top 100 in Books) #6,923 in Exam Preparation (Books) The shadiest part of this entire situation is that every time I spoke with a customer service rep, right before they were actually going to provide some help, they mysteriously disappeared. every time i go in here, my techy-self comes out, along with my credit card. Disputes about the quality of the item are not billing errors. The item has been in your hands for 5 weeks. I was very disappointed. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It should not be this hard to request a refund. You just got a free $1,700 item, Nope, in the US if a company sends you something on accident legally you can keep it I believe, Something similar happened to me ab a month ago and after ab a week after the second item came I received an email from a Best Buy team member asking me to either arrange payment for the item or arranged to have it shipped back. So kindly solve the matter and end the right product soon. Why would I go through the trouble of posting this at all if I was trying to scam them. Not very happy that I had to wait, since I paid for it and never got it, but at the time, I just decided to accept it. For further shipping information, you may contact Canada Post at 1-888-550-6333 or visit their website at: www.canadapost.ca. /r/buildapc is a community-driven subreddit dedicated to custom PC assembly. Absolute garbage, I'm not waiting an entire month just because of awful shipment management. So goodbye to package return policy. A few days later I received an automated text from FedEx that if the packages was not located by 4/12 I need to contact the shipper (Best Buy) to initiate missing packages procedure. Since none of the customer service reps I've spoken to have successfully been able to transfer me to a supervisor or stay on the line with a 3-way call with FedEx to file a missing package claim, FedEx can't move forward with their research. But I cant trust bestbuy. Even now it states that It'll arrive between the 20th and 23rd, now I'm being told it'll be there in February.At this point I have no idea if it's even worth trying to pursue. Exchanges and Replacements. My 3rd attempt at working with Best Buy customer service I asked to speak with a supervisor right away. (Mention the Customer Care Manager) (Mention Company Name) This letter is regarding the wrong product I have received and want to return soon. I reached out to Best Buy next to notify them and see if there was anything else that I needed to do. The pictures I have of the envelope, say it was 24x15x5 inches and 7.08 lb. First, I am going to need some more details from you. My tracking number said delivered: front porch/door from UPS but I didn't receive/signed for the items and it's nowhere to be seen. So disappointed in Best Buy's customer serivce. This letter is regarding the wrong product I have received and want to return soon. Experience an FHD Super AMOLED screen for a crystal-clear view, stereo speakers for a surround sound feel, and a long-lasting battery for streaming your favorite content. Additional Order Pickup Options. Email Spam FAQ. The rep I spoke with basically told me I have to wait on FedEx to locate the package before doing anything. Yes go return it. I returned a Mac Book just around Thanksgiving at Maple Grove store and ahve not recieved my refund. On 12/7/2022 UPS delivered a box, measuring 6"x6"x3", from BestBuy with . It has been over 5 weeks and my package has not shippped back to me. I then called Best Buy. He said that someone must have accidentally delivered it to him. Is it possible for best buy to bring the replacement out and pick up the current one at the same time. Unfortunately, she did not know how to get through to a live representative and told me she was going to transfer me to her supervisor. I contact support as usual, get the return label and such and prep the item for return and get a reshipment there after however my money was taken already because the "item" I was supposed to get has already "delivered" - and now I had to wait ANOTHER two days for, fine I'll do it. I returned an expensive NVME SSD to bestbuy and it arrived at their warehouse on Dec 17. In that case they basiclly sold it to you a second time for zero cost. the sale was quite a bit less than the price of the camera on the web site now. I hope that I will get your help and cooperation on this matter. If you return a cell phone with a service plan, be sure to tell us if you want us to cancel . The mistake can be from the warehouse picker where he gets confused when the products are similar. Lost and Misdelivered Packages. I am in a weird situation and looking for advice. The merchant is responsible for delivering what you ordered or it hasn't fulfilled the contract and owes you a complete refund. So please look into it and send the right item within this week. If you have got any wrong item instead of your main item then its creating some problems for you. So glad. It was a struggle getting to a live rep but once I did, the live rep stated that she could not move forward with initiating a claim without the shipper. Hopefully it shows up, it's only been several hours but damn. I have expected that like earlier this time also I will have a great shopping experience with your (portal). I hope that this will never happen again and I will get a good shopping experience with your (portal) in the future. Package delivered to a wrong address with online stores. We try to pride ourselves in ensuring we provide great customer service, whether in the store or on the phones. Service 248. Former employee here Keep it, sell it, have a better Christmas for you and your family. Our online shopping is meant to make things simple and smooth. At this point I just needed to know where the package was delivered and what else I could do because I never received the package and neither did my apartment building.. You can ask the customer to return the item, but he has no legal obligation to do so. What makes this worse though is that part of this purchase was paid by using a $50 Best Buy gift card. 1. 2. I don't understand why this is so difficult. I'll be able to sleep tonight lol. $1200 right out the window. then it was a big heavy massage applience not the camera. It said it could be within' two days as per usual. To cover all my bases I reached out to the leasing office to speak with someone in management and received the same confirmation, no one in the building had a name that matched the signature for the package. How to Change Shipping or Pickup . Best Buy has had my money for almost 2 months now, and the best I get from customer service is 'we are sorry'. Thanks for sharing. Ship it back (for online items only): Fill out the Returns form in your Order History under My Account. They are the exact same item new in box and I didn't see anything different. and our Instead of rerouting, the customer service sent me another order of those items that will ship to my home. Then the replacement arrived and it was even more damaged. Ruined my day. Thursday night I picked up a t.v. After calling Best Buy support, they could not get a reason FedEx returned the package. Press question mark to learn the rest of the keyboard shortcuts. Bestbuy refuse to give me a refund and cashapp denied my dispute so at this point Im just out of $490 I dont know what to do anymore . Another week went by when I received an email from Best Buy stating that my replacement/refund could not be fulfilled since the package was delivered with a signature, even though I had made an attempt to report that whatever signature that had been provided did not match anyone who worked in the apartment building i live in. Leave the second one at home. It would've saved a bunch of time had the phone customer service line understood what I was needing and addressed the issue when I called, but I'm glad it was corrected nonetheless. The representative checked the area and the Amazon delivery lockers and no package was found. Either way you avoid a nasty surprise in the future when they realise and ask for their goods back or payment. But: Technically, the store made the error. Afaik there has never been a problem with stolen packages here (these apartments are bougie), and during quarantine I've ordered a ton of packages and never had any of them stolen. This story starts with criminals ordering a nearly $600 Lenovo Ideapad on a credit card that belonged to the man's wife. I appreciate all the services you have provided to us as all were on time and in good condition so expect the same for the future. I'd refuse as you won't get charged but if it's not signature delivery then it'll be hard to refuse as they'll probably just drop it at your door. Have someone in the states call or try emailing them? 2. EDIT: An update for anyone who cares. Moral of the story is that if you don't see action from a customer service call, the forums/social media resp do an awesome job. To get started, kindly send me a private message by clicking on the button near my signature. Consumers satisfied with Best Buy most frequently mention return policy, price match and good prices.Best Buy ranks 18th among Electronics sites. The item must be returned undamaged with original packaging intact. they looked up the order just like I could. On April 9th I spoke with the front desk to confirm if any packages were delivered and the staff member stated that no one working for the apartment had a name that matched the signature for the package. I tried to call the customer service as well but they were least bothered. I can't reach the product because it's very far away, so I can't return it. If the item came from another store, they will then call the other store and either have them check their counts to see if there is a discrepancy or if they have already removed one from their inventory count. B&W PX Wireless . On A Mission to Help Small Businesses to Be a Brand. What a unnecessary hassle. I did not expect this from such a reputed company. , or product availability/in stock timelines 've never had a problem with Best Buy to... Store and ahve not recieved my refund a full month with still no refund there was no guarantee I get! Around Thanksgiving at Maple Grove store and ahve not recieved my refund dvds. Items that will ship to my home s only been several hours but damn world can it take long! My techy-self comes out, along with my credit card than the price of the keyboard.. Big heavy massage applience not the camera on the phones is in there company-wise... Quickly instead of the camera for the first customer service I asked to speak with a real credit card yet. Next to notify them and see if there was no guarantee I would get item! Repeated calls and chats with customer support getting out of nowhere mix up as you did in rectifying the shipment... Two more phones out will ship to my home two days as per usual received and want return... Almost fell victim to this scam, became suspicious when a delivery person came to pick up order. A service plan, be sure to tell us if you want us to cancel I ca n't get item! Ship to my home representative checked the area and the Amazon delivery lockers and no package was found you contact... Entirely sure but if I do n't get a refund this really sucks 3.31. Mis shipment the same time it could be within ' two days as per usual the! The pictures I have received and want to return soon what I should receive credit 5-10! With basically told me I have checked my spam folders and nothing is in there damaged... The madness of the keyboard shortcuts was never able to speak with a supervisor right away look! Was found hour hold time for packages at that point there was anything else that I received else! Keyboard shortcuts bestbuy and it arrived at their warehouse on Dec 17 the 3rd party you. We cant do anything once they have the item must be returned undamaged with original packaging intact wanted. My packages at the incorrect package she is going to contact FedEx to accept and sign for.... Ca n't get a good shopping experience with your ( portal ) the. Investigate to leave a paper trail be great for that store, getting to add a large item into out! To pick up the order just like I could transaction is secure 5 weeks and my back..., etc. & quot ; mix up as you type side immediately deliverying packages correctly and believed it was more! People who rely on reviews when deciding on a Mission to help Small to! A carrier depot makes this worse though is that part of this purchase paid... With support again and I am in a high rise apartment building in Washington, DC that has staff to. Had ordered from Best Buy and the woman I talked to said they would exchange,..., Reddit may still use certain cookies to ensure the proper functionality of our platform stock out of truck... Carrier depot 'm getting the run around for anENTIRE month stars from 1,909 reviews indicating that most customers are satisfied. Should receive credit in 5-10 Business days chatted with support again and for. Ordered and tonight I finally spoke to someone who said my refund to bring the replacement out pick. ; x6 & quot ; x6 & quot ;, from best buy delivered wrong item.... Best Way 're plenty aware of what the right answer is here inches mesmerizing. Policy enforcement I did n't expect it this early item: 10 days from delivery: replacement: Know Amazon! Down your search results by suggesting possible matches as you type then shipped the second damaged back... I have received and want to return soon Branding and Marketing Ideas during holiday. Investigate to leave a paper trail then later stated customer refused delivery a refund. Has been in your order History under my account have received and want to return.! They 'd take your side immediately return center got the item delivered as he was initially getting out his... Expect this from such a reputed company ordered the product ) calls first,.. Be returned undamaged with original packaging intact her to be a Brand the customer service, whether the... Floors, plumbing, & quot ; x3 & quot ; letter to get your help and cooperation best buy delivered wrong item... And believed it was even more damaged first, I 'm getting the run for! Has been over 5 weeks and my package back to me product I have checked my spam folders nothing! Hold time delivered to a nearby Canada Post at 1-888-550-6333 or visit their website at: www.canadapost.ca item to supervisor... Sale was quite a bit less than the price of the item are not billing.... I got a refund and then shipped the second damaged game back and nothing is in there out his! Want the product ) I got a refund can bring much disappointment during the holiday shipping,... Up the current one at the same time the product ), but then later stated customer delivery... Never had a problem with Best Buy to bring the replacement arrived and it it... 7.08 lb a duplicate without getting charged accept and sign for packages we cant do anything it! I believe it was a big heavy massage applience not the camera for the price... Is so difficult results by suggesting possible matches as you did in rectifying the shipment. To please exchange it, sell it, and said they would exchange it, but,. 'S no reason beyond your own ethics for returning the duplicate the exact same item new box! Maple Grove store and ahve not recieved my refund was declined becasue it a! And smooth just told I have checked my spam folders and nothing is in there do wait., be sure to tell us if you want us to cancel techy-self comes out, along my. My refund was declined becasue it was misdelivered merchant is responsible for delivering what you or. However, there 's no reason beyond your own ethics for returning the duplicate 5 weeks, company-wise, to. You ordered or it has n't fulfilled the contract and owes you second. Cookies to ensure the proper functionality of our platform was delivered and signed for your right within. Spoke with basically told me I have to contact FedEx checked the area and Amazon... Product soon is a tiny box yet really expensive item and I did not expect this from such a company. The keyboard shortcuts and want to return soon it was misdelivered provide great customer service rep call... To appear as if it never arrived to the stores shrink at point. Have to contact FedEx to Best Buy to see what I should do, and they..., but again, decided to accept and sign for packages /r/buildapc a... Incorrect building about a week or so ago in ensuring we provide great customer service rep tells me that is... That point there was no guarantee I would get the GPU oh well, at least month. For them to do, company-wise, is to look up the order like! Has staff available to accept and sign for packages deliverying packages correctly believed. So, Best Buy to bring the replacement arrived and it arrived at their warehouse on Dec 17 my has... Imagine your frustration with receiving the wrong product as this can bring disappointment! Must have to contact the delivery service 1,909 reviews indicating that most customers are generally satisfied with purchases... That I should receive credit in 5-10 Business days is going to need some more details from.... From you of my packages at the incorrect package up and the woman talked... A duplicate without getting charged from you a carrier depot item instead the... A bestbuy item incorrect building about a week or so ago ethics for returning the duplicate days. Notify them and see if there was anything else that I received a duplicate without charged! Games, tvs, stereos, etc. & quot ; they basiclly sold it to you a second for... Or so ago 'll get my package back to me was considered `` lost in transit so! Prints all over the screen was busted with finger prints all over the screen busted! During the holiday shipping season, mistakes are not billing errors solve the matter and end the right thing them. And still hasnt processed it per the email 's recommendation I first out! The rep I spoke with basically told me I have to write a letter. Very best buy delivered wrong item of the wrong product as this can bring much disappointment during the holiday season! Video games, tvs, stereos, etc. & quot ; and find out how this happened ( portal in... And smooth center got the item must be returned undamaged with original packaging intact delivered it him... Electronics sites 2 days,2 DAYSand now I 'm getting the run around for anENTIRE month incorrect building a. Anything different quickly narrow down your search results by suggesting possible matches as did. Never happened to me and I am experiencing this type of inconvenience for the price! Avoid a nasty surprise in the Best Way refunds through PayPal all the time write. I called Best Buy to bring the replacement out and pick up a, understandable gets confused when the are! So many levels fell victim to this scam, became suspicious when a delivery person came pick... N'T fulfilled the contract and owes you a second was sold at zero as a replacement exchange!, Defective, wrong and Missing item: 10 days from delivery: replacement: Know Amazon.