The second experience involved a customer wanting to bundle items together. Maybe a belt from the Dollar Tree? I am left with no time to give a real review after discovering Ive been sold mislabeled inaccurate products. Its all about your attitude when first approaching them. The buyer will receive a refund notification in their email and the funds should be returned to their account within 7-10 business days. now returning it for no proper reason and they approved her request. After the transaction is rated, no refunds or returns can be made. I have not been able to find the comment/ask question box again for some reason. response was how beautiful it was. So I did what I thought was right and blocked him on my end! She received them and said they were used shoes, which was clearly stated. Many sellers will include their shipping policy in the item description, so be sure . Both Mercari and Poshmark are popular apps for buying and selling a variety of items, including clothing, shoes, electronics, home decor, and more. But I must say, after reading all of these comments below, that I am probably going to close my Mercari account. what am i missing, I had a sale- they wont transfer my little bit of cash Ive had to tell these idiots for 3 days help me correct the info or do my transfer; they wont so theyre basically also keeping my money. YES! They have been very personal and its not just a cookie cutter response. All this site is about is letting people try to nickel and dime you to death. Worst customer service, worst system set-up and worst experience I have ever had with a company for a first experience. I read that you should take timestamped photos and video to prevent scams but if from what youre saying that doesnt work either then I may stop selling on mercari altogether. Ive been selling for 2 years now. wanting to get the money to my friend his bank account was entered for the direct deposit. For some shipping services the label will automatically have the highest weight in that tier, even if your package is lighter than that. Figuring out the cost of shipping can be complicated, since there are many factors to consider, such as weight, size, and distance. Contact Mercari and they will cancel for you and not ding your account. I dont know the kind of scam or nonsense this was, I never answered her, I only emailed Mercari. I politely told him I run a business and to come back when he was serious. After the transaction is rated, no refunds or returns can be made. they say they now actually want the full social, but the system only accepts 4 #s. now im being asked what device im doin all this on. When I was asked to rate the seller I sent Mercari a message saying I had a problem and couldnt rate the seller they rated her anyway, then sent me through a loop of emails saying my issue is resolved and since I rated the seller they cannot do anything more. Going back!!!! People also dont read descriptions at all it seems. After a bit I get contacted by somebody from PayPal that definitely was a higher up. Mercari itself is a completely legitimate and reliable e-commerce marketplace. Which I thought was really unfair because it happened to be a victorious secret Fragrance that I had not smelled in a very long time. Post office didn't receive the item until Saturday the 28th. You will actually make less sales that way oddly enough. Customer service goes through a number of explanations that are incorrect, ineffective solutions, and it is finally explained my account has been locked because of that past 1time transaction. She received them and said they were used shoes, which was clearly stated. Well, I daresay Im holding my breath Well the total weight of what I SHIPPED was 175lbs freight. Show more Is Mercari Legitimate? The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. It's not like eBay. I wont pretend, however, that Im not thrilled to be able to buy clothes that fit me well after years of shapeless t-shirts and stretch jeans (pre weight loss). There is silver and gold items all over site .Why was mine taken down? Listing it below one I seen simular, I sold and shipped it promptly. for me it is still better OfferUp, I will never use this site again!! Because with the snarky comments, entitled attitude, inability to understand supply and demand, and just general f@ckery, you also want me to sell them to you with free shipping?! In general, Mercari recommends that you wait until the payment period has ended before taking any further action, as this will give them enough time to take into account any issues with the delivery, if any, before sending the payment. he opens a dispute saying it doesnt work. I explained what happened to a synthesizer Facebook page I was on with over 75,000 members. While Mercaris commissions arent out of line, sellers complain frequently about this site allowing scammy buyers and having little or no customer service for sellers. So they have their flaws, certainly, and I thank the Lord and knock on wood that Ive been lucky enough so far, but theyre not 100% bad, and I still find selling worth it. They cant possibly be responsible for ensuring authenticity of any&all items you purchase (unless theyre authenticated by the service they provide for designer&luxury goods) from a private seller on their site-but it ABSOLUTELY IS YOUR job to be an informed and smart consumer no matter what youre buying!. Seller mails some sort of piece of long ribbon. When the sales were completed my personal bank account was overdrawn. I also ask for measurements and am extremely thorough. My husband recently purchase 3 park of Pokmon cards for my son for $90. These will go a long way in attracting more buyers and likers. If you have a unique situation, you can reach out to the Mercari customer support team and they may be able to provide an exception. I know they say that offering free shipping creates more sales but my prices are good where they start at until I take the bait and promote the item which means dropping the price $1 to $5. The app doesnt allow buyers to leave negative reviews after a cancelled order which is stupid you cant warn others. They are robbing people. You literally cant get paid until you rate a buyer, and you cant see what rating they gave you until AFTER you rate them. I had already used the money from it for bills. Cut to 4 months later. And just how does it work to get paid if you do sell something! I agree that the buyer should be held accountable and something done but Mercari does make it right and I am not out the money, I have learned that if a buyer has no reviews then most likely they are out to get something for nothing so I always check their profile after being hoodwinked out of a couple things, and they were really fast on an issue I had with a moldy purse I was sold they sent me a return ticket and Refunded me very promptly. Visa and Mastercard have protection for a reason and I will be taking them up on it. I dont like using their shipping labels either but if you dont and use your own then you the seller are stuck with the whole shipping costs. I contacted Etsy and disputed her claim with all my pictures taken outdoors in natural light from all angles and all the correspondence between us. Thanks. That is fine but what is of. Instead, they use real-time shipping rates from major shipping carriers. Who is the blonde girl in the new Verizon commercial? I would give them and their sellers 0 stars. I guarantee that any woman who sells jewelry has worn at least some of it themselves. So frustrating!! I guess as long as Mercari keeps letting them get away with it, theyll keep doing it. In addition to having your purchases shipped to you via national carriers, in select geographies you also have the option to buy certain items locally via our Mercari Local service. Mercari does not limit your account for any specific amount of time, but your account may be subject to restrictions if Mercari detects any suspicious or fraudulent activity. That was not or whom I thought I was buying the product from. The item should arrive today. Its of no use to me and I want proof that I sent it back, in case Mercari jumps my case for reversing the charge. If you dont submit the sellers Rating within 3 days of confirmed delivery, we will auto-rate the transaction for you so the seller can get paid. With Mercari, you can shop with confidence knowing that your items will arrive quickly and securely. I still havent recieved the label to send the first ring back, and am already looking at repeating the process. After selling 37 items on Mercari alone, I dealt with 3 issues with buyers. Instead of this beautiful vintage keyboard getting returned it was a broken air conditioning unit, a cheap broken $5 Chinese keyboard, some other random stuff and get this.. 2 bags of sand to add weight to it to make it look more legit. After receive it was very upsetting. I have bought many many many (Way too many) items from the site I have had three or four returns from items that arrived not as described ive had no problem with any of them (except for waiting quite a while for someone in customer service to get back to me) With the exception of one timeI had already hit the accept button And was told in email it was too late. Items sold on the Mercari platform and shipped to buyers located in certain marketplace states may be subject to sales tax. Sellers that making $15,000 or more in gross sales and 150 or more transaction are required to submit their taxpayer information. sent it to Mercari. So, I got conned, and a rival seller got to trash me so he could look better. Unless you screenshot your screen every transaction you wont have proof! One final story. After 3 days with no shipment notice, you can cancel. Now here it is 2 hours into writing this review as we all know phones like to mess words up change sentence structure and forces to revise almost everything weve written. Then if you decide to promote it to people who liked your item, they tell you how much you have to drop your price to. I sure hope you got your issues with Mercari straightened out and you did get your money back!! Im beyond mad over this. Their seller scammed me, with a product that was not as described, your system rated the seller for me before I could even inspect the product, and I had been trying to get this resolved for weeks and all you have to say is sorry and here is a 5% coupon to come back to get scammed again! I sold a pair of 200.00 shoes that were in excellent condition for 40.00 after the lady talked me down from a much higher price. For heavier items such as books or home goods, you should consider using a medium-sized box or larger. This is the second vendor and I purchased other rings that I now feel I have to wait to find out if theyre fake as well. Really?! I recently sold a sealed boxed Beatles DVD set for $45. Mercari then approved the return and I contacted them to find out what was going on. I am a buyer and a seller! Thanks for the help, I bet almost the total of what they asked for a product and wait almost two days to see if they sent it to me but my offer was only finished, and in less than a minute they say it was already sold. They responded that seller has shipped and there is nothing they can do. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I instantly got on the phone with PayPal to no resolution. Yes, they side with the buyer so you are stuck taking the item back but your still not screwed. Waited 2 more days and sent complaint to mercari. Ive been selling on Mercari for a few months now. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Ive been a Buyer and Seller on eBay since they began, on Amazon for a decade. Mercari does not sell any products but acts as the middleman between buyer and seller, ensuring successful transactions. My question is what if it says the label has been created but clearly hasn't been shipped and it's been 5 days? You also cant see what the buyer wrote before leaving your own rating. Stay alway as a seller o simply dont keep any balance on the platform, transfer as soon as possible to your bank to avoid been robbed . Hopefully I will get my money back. As mercari is engaged in interstate commerce, I shall see about filing a complaint with ICC and/or FTC. But at least they end up actually fixing it! We recommend sending the seller a message to see if they can provide a tracking update. Imagine selling your diamond for $8000 and suddenly getting called out as a scam artist by a complete stranger- with every reason to lie because a month later they say its a phony (even though it had an appraisal/gia certificate paperwork and everything!) Sadly, I can leave her NO FEEDBACK to warn others, they simply cancel the sale. Remember, what goes around eventually comes around and one day, it will be their day.. By: Author Olin Wade (Remodel or Move Stuff). Whether I get my money back will be anyones guess but such is Mercari. It offers a variety of marketing and shipping tools to help you increase sales and simplify the process of packing and shipping items. I simply wanted to make sure that the vendor was aware of the discrepancy if not already and longer selling coated base metal jewelry stamped as 925 sterling silver. Thank you for taking the time and try to warn others of the situation on Mercari. She requested a refund and they gave it to her. I pray my mind wont get changed for me, but Im grateful as to how its gone so far. PERIOD. Mercari label pricing is tiered, so for example packages 1-3 lbs cost $12 USPS. First, ensure that you meet the requirements for free shipping. Thats when I noticed that he only shipped 65lbs worth of crap back instead of the 175lb keyboard in a flight case that I sent him. Both apps offer unique features and benefits that appeal to different types of buyers and sellers. Ebay does not do this. Ive seen how little people make after discounts and fees, unless they have a gazillion items of every style and size listed, so they have a lot of salesor, unless theyre a fake .925 sterling silver sellerlol. If your item is lost or damaged in transit by the carrier, youre covered at up to $200 of your earnings (the items price minus selling and processing fees). They charge $2.00 to transfer money to your bank account only if you choose instant pay. Currently Mercaris new 30 Day listing restriction forces the seller to either accept Offers, take the time to delete and create a new listing for the product, or deactivate the product and make enough changes to by-pass the algorithm. Pricing is tiered, so be sure some of it themselves appeal to mercari what if seller doesn 't ship within 3 days of. Rates from major shipping carriers should be returned to their account within 7-10 business days to no.... You are stuck taking the item back but your still not screwed bills! And/Or FTC to ensure the proper functionality of our platform and try to nickel and dime to. Must say, after reading all of these comments below, that I am with. Email and the funds should be returned to their account within 7-10 days. Away with it, theyll keep doing it subject to sales tax, theyll keep doing it simply! 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