Check out what 1,952 people have written so far, and share your own experience. Home > Broadband > Guide > YouFibre broadband review. In these cases, were not responsible if we cant provide you with our Services. Hi Simon,Thank you for taking the time to leave us such a sparkling review. 18.1 Sometimes we may not be able to do what weve agreed because of things beyond our reasonable control. 17.7 Porting Delays. Took advice of the techie for the cabling. If this happens, we will agree a new Porting Date with your old network provider. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! Well tell you about this and other any charges youd have to pay us for Number Porting before your Order Confirmation. Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. We previously asked our Retentions team to reach out to you, but as per your updated review I have retracted that request. All Rights Reserved. Thank you very much. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. When parental controls are on: a) we limit access to websites we (or our supplier) believe should be blocked because they may be unsafe or unsuitable for you to view or access based on the choices you've made; and. 14.2 Costs if you dont make the Router Equipment available for collection. The engineer, Dustin, was fantastic; polite, friendly and explained what he was doing and how the new add-on would work, in language that a technophobe like myself could understand!! However, this isn't unusual for modern hubs, and management via an app is almost to be expected. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) 19.9 Which laws apply to this contract and where you may bring legal proceedings. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. This code guides you how on how to make a complaint and how to escalate a complaint further, if required. Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. Hi Chris,We are delighted you have had a fantastic experience with our installations team. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. Many FTTP broadband providers offer this and, while upload speeds of 920Mb are unlikely to change the everyday experience of broadband customers, symmetrical speeds are nice to have. Installing Full Fibre to your premises - YouTube 0:00 / 2:15 Installing Full Fibre to your premises Openreach 2.82K subscribers Subscribe 87K views 3 years ago Understanding technology Have. We use dedicated people and clever technology to safeguard our platform. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. It replaces any previous agreement or understanding between you and us about those Services. Set-up with YouFibre is free and their contracts are 18 months as standard. Any adjustment will appear as a credit on your next bill. We also ensure all reviews are published without moderation. It was a complex issue but she listened and despite it being fairly late on a a Friday by Monday and two engineer visits later all sorted! On a new housing estate, it might be provided to all houses as part of the build process. 11.3 More significant changes to the Service and our Contract. You must ensure that your equipment and systems comply with the following minimum system requirements: 10.3 Information passing over our network. 11.1 Your right to make changes. We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. Their offerings are simple and generously priced. If you decide that you do not wish to continue with the Service at your new address and you are within your Minimum Period, Early Termination Charges may apply up to the amount of the remaining charges for the Minimum Period. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. When this Contract ends for any reason, or you cancel your Order, you must make the relevant Router Equipment we supplied to you available for collection by us within 14 days of the end of your Contract using the collection method we specify. Find out how we combat fake reviews. 10.8 Mitigation. It promises wi-fi of at least 10Mb in every room or money back. d) we are in breach of this Contract and fail to fix the breach within the 30 days of written notice from you telling us that we are in breach of our Contract. 13.4 How we make any refunds which are due to you. We sometimes need to carry out work to maintain, repair or upgrade our network or Services. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. making sure your network and devices are properly password protected, up to date and running appropriate security software. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. Had an issue due to an upgrade on the system. This is something of a rarity among broadband providers as we explore in our guide to fixed price broadband deals and annual price rises. We are independent of all of the products and services we compare. I honestly couldnt believe she called back having dealt with other providers in the past. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. Installing Techie was a really helpful, polite individual. 10 minutes later a phone call from Dominik to talk me through getting reconnected. The PlayStation was not connected.Dustin the Youfibre service engineer came early. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. Verification can help ensure real people write reviews about real companies. Hi Lesley,Thank you so much for your kind review of Dominik. The high court directed Delhi police to comply with the order of the Supreme Court in relation to the installation of CCTV cameras in Police stations. Learn more about broadband boosters and how they work. Great to be able to support smaller local businesses rather than the usual Virgin and BT etc, would definitely recommend or to register interest. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. 17.8 Our mishandling of your Number Porting. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. 17.6 Porting Date. If you use our telephone service, well register your home address. Registered number: 05628680. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. We may record calls (including marketing calls) to help us with training and to prevent identity fraud. We may charge you for re-activating your Service at the end of the period of suspension. Our telephone service permits calls to the emergency services telephone numbers 999 and or 112. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! Currently running at 811Mbps which is fast but not what I'm paying for. YouFibre are committed to no in-contract price rises, so customers will not see annual rises linked to inflation during the lifetime of their contract. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We will test any returned Router Equipment and if any are damaged other than through fair wear and tear, we will charge you the full replacement value and may recover those charges using your usual method of payment. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment. We've got a full guide to fibre broadband without a contract. 10.5 We are not liable for certain losses. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. f you're happy to recommend us to others, why not take advantage of our . Date of experience: 22 February 2023 Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. Inst. We wont start a Number Porting process to another network unless you have fully paid everything you owe us at that time. The speed is as advertised both up and down both outside the house and in was left as I would have liked. 9.3 Restoration of Service following suspension. Safcsat (newbie) Sun 09-Aug-20 09:25:05 Re: YouFibre [ re: APTMAN] [ link to this post] Had no internet connection first thing this morning. There isn't much evidence on YouFibre's customer service right now thanks to their status as a small and relatively new ISP. Choose Ltd is a limited company registered in England and Wales. Hi Simon,Thank you for taking the time to leave us such a sparkling review. We will take reasonable steps to help you if you want to move your phone number from our network to another providers network or from another providers network to ours if you tell us you want to do this when you place your Order. {{ year }} Choose Ltd. All rights reserved. The Engineer Jay was patient in waiting for me to arrive home from work. All rights reserved. Calls are made over the internet using a Voice over IP (VoIP) service, and there are two call plans available: As the table shows, calls are only to UK landlines, so it's worthwhile for customers who make a lot of landline calls but probably not for customers who prefer to call family and friends on their mobiles. Termination of this Contract shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination. Firstly with the service less than a week from order to installation. over the internet. The code is there to help you, we are always ready to listen and react to your needs as quickly as possible, always feel free to contact us, we do listen, and we will help. Learn more about 1Gb broadband and who offers it. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect. Even so, we're definitely going to be keeping an eye on their progress in years to come, especially if they keep challenging bigger names with cheap full fibre broadband deals. We've got some price comparisons between YouFibre and other providers below. On a vaguely modern estate, it might require the cables to be run down existing ducts. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment.Please select the router you're using: Get help from our experts whenever you need it - by email, chat, or phone. Customers may also appreciate the fact YouFibre have UK-based support in line with the majority of UK broadband providers. We may charge reasonable compensation for the costs which we may incur as a result of you breaking this Contract. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights as a consumer in relation to the Service including the right to receive Services which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care. 2023 Trustpilot A/S. These are their rolling deals: Unlike some rivals, YouFibre don't demand a high set-up fee for the privilege of taking their services on a no-contract basis. Anyone can write a Trustpilot review. YouFibre might only be a young broadband provider, but they're seeking to stand apart from their part fibre and full fibre rivals in several ways, not least their pricing structure. If you want to start using our telephone service before weve moved your old phone number to our Network, well give you a temporary phone number. You can then decide if still want to do it. All works great!!! Installation within 48 hours. JavaScript is disabled. Current fibre planning software (QGIS) whilst conducting in-depth site survey reports for Fibre deployment. In addition, from time to time, we may make other more significant changes to our Services, Equipment or to our Contract. We have no control over the data which passes to you or from you over the internet and/or our Service, and we are not responsible for any loss or damage to that data. 2023 Trustpilot, Inc. All rights reserved. (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. We are also not responsible for any loss or damage to your own equipment caused using our Service. Yet, while these plans offer slightly faster speeds than YouFibre's entry-level deal, it's worth remembering they are part fibre while YouFibre is delivered over full fibre - a more reliable technology offering a better customer experience. Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. It goes against our guidelines to offer incentives for reviews. 8.4 Residential Use only. YouFibre are a relatively new broadband provider operating mainly in the North East of England so far. YouFibre offer symmetrical download and upload speeds to customers, so the advertised download speeds mentioned in the tables above are also the package upload speeds. Router Equipment available for collection that your Equipment and systems comply with the majority of broadband... N'T much evidence on YouFibre 's Customer service right now thanks to Elaine it 's finally sorted learn about! Design Critical Media Ltd. 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