Avoid at all cost. Find out how we combat fake reviews. DO NOT use this company!!! Companies can ask for reviews via automatic invitations. Verification can help ensure real people write reviews about real companies. Anyone can write a Trustpilot review. Companies can ask for reviews via automatic invitations. I felt safe during all that process and I am very thankful. Seemingly the worst of the worst in a bad industry. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Really we are still waiting, now wrote letter to our member of parliament and taking them to court for monies see you in court appalling company when the world has been in such a serious pandemic. My Day 2 Test, for which I paid over 50, never arrived. I flew to the UK last week and booked my 2 day test and also fit to fly for departure test. How has it managed to get government approval?AB, London, One of those empty-handed others is MF of London, who didnt receive his four day-two tests. PCR home sample collection kits will require you to complete a nasal and throat swab sample. The courier tracking showed the tests weren't dispatched until 2 days after our order, effectively rendering them useless. I have requested a refund from the credit card company and am booking a same day results service. Verification can help ensure real people write reviews about real companies. I contacted them by email and they helped me to rearrange my delivery. You will receive an email from us with your PIN number and ACTIVATION LINK for you to activate your kit and be able to download your certificate when the test has been received by the lab.4. When I asked for a refund three times! I am speaking with trading standards regarding this. | Read 221-240 Reviews out of 1,531 See Google Guardian + Tims + Atruechecks for the full story, FIT TO FLY COVID 19 PCR TESTHAS BEEN DONE 2 DAYS PRIOR TO FLIGHT- ADVERTISED TO DELIVER RESULTS WITHIN 48H NO RESULTS - ITS 6 DAYS SINCE THE TEST WAS DONE ! They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. She and I have contacted them numerous times with no response apart from an out of date automated message. So day 2 for non vaccinated is supposed to be a PCR. They are horrendous and should be forced to pay all refunds. Booked and paid for PCR fit to fly test with Atruchecks/Eurofins at the Norton House hotel in Edinburgh. I waited for 3 hours at their site. Firm offers 92 two-swab . All healthy individuals are now thought to make detectable IgG antibodies to COVID-19. How many stars would you give atruchecks.com? Shocking service. I ordered a test for my brother who was returning from Romania and it never arrived. In short, would NOT recommend the company. Avoid them, and choose another supplier. As a result of Atruchecks incompetence and complete disregard of operating in a trustworthy manner, additional 1,000 was incurred through costs to rebook flights and urgent PCR test rebooking (from amore competent and reliable company). Scam scam scam. If visiting a partner clinic is difficult for you. Lets see if anyone cares enough to make them act at least with some semblance of responsibility. I wish I'd looked here before ordering day 2 tests. After the calculation, a TrustScore is then visualized into a star rating from 1 to 5 stars, including half stars. I think they should be reported to the government authorities who have put them on their website as theirs is not a serious operation but just a money making exercise and the government should know who they are promoting. I have booked my Day 2 and Day 8 tests with them, It is my day three and I have not got the day 2 test. . Amex dispute raised to try to get my money back. Calling Atruchecks useless is an insult to the word useless. It goes against our guidelines to offer incentives for reviews. Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. I purchased a Day 2 test for 67.99 whilst in NZ returning to UK in June for my Dads funeral. Rated 'Excellent' on Trustpilot. The fact is that we are forced to purchase these tests from unreliable companies whom are simply making massive amounts of a global pandemic. I've written numerous emails and never had a response. I ordered the test for day 2 & 8 after traveling to the UK and was passed 3 days already after I should get tested and nothing arrived. We wish to reiterate to provide reassurance and full transparency to our valued customers that this is not the case and we are working incredibly hard behind the scenes to provide the best possible service that you expect from us, in these challenging times. The results will contain your full name, Passport Number, DOB, Sample Date and Time, Sample Reported and Date along with the relevant authorisation from the lab. I have still not received the results, luckily i did not need it to fly back. Join the 1,619 people who've already contributed. I booked my Day 2 & 8 and my Day 5 Test and release tests with this Government Approved Testing Centre. We use dedicated people and clever technology to safeguard our platform. No response to multiple emails or calls at number listed. I Ordered 4 tests at a price of 56.45 GBP each. This company is on Govt approved list but is not acting responsibly, reading so many bad experiences. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. I would have given them a zero star if possible. You will then have the results emailed to you. Registered headquarters above a shop in London backstreet. How many stars would you give atruchecks.com? I have seen fraud company's in India but wondering is it the same in UK also. How many stars would you give atruchecks.com? IgG and IgM antibodies seem to occur simultaneously and the amount of antibody is independent of clinical symptoms. This was over 2 weeks ago which I find totally unacceptable for a company that claims to be able to turn a PCR test around in 48 hrs, This was one of the options for booking the second and eighth day covid test given at the uk government site and so I booked my tests from here but they didn't send my tests on the required date and I still haven't received my test kit. | Read 1,061-1,080 Reviews out of 1,533 Did a 3rd test, negative! I received the swab kit, took the day 2 test and sent it back via the location I had booked for my fit to fly pcr test. Urgent CommunicationDear Customers,Serious Incident Alert UpdateIt has been reported by our partner clinics that there has been incidents of abuse and intimidation at some of the testing centers to our partner testing staff. Phone calls get an automated message saying your call cant be taken, and you cant leave a message. DHL was contacted too, but nothing was ever received to start with. On my complains got auto emails. Anyone can write a Trustpilot review. Would not trust them with anything at all. Avoid. It doesn't cost this much. Getfeedback. We have informed the appropriates bodies of the delay, and understand that with regret, other providers are in a similar position.Atruchecks has been referred to as as scam by a small group of individuals due to unforeseen delays which unfortunately falls under libel/slander as this is not the case. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. This is not acceptable. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. Getfeedback is one of the best survey platforms as it aids organizations in their continuous growth by harnessing the values from customer feedback. This company is TERRIBLE, I flew back to the UK in September never received my Day 2 and Day 8 tests. its 27th September (Day 4) the kit has not arrived yet.The payment has been done while booking. I have now read hundreds of reviews describing similar experiences. Nothing arrived. Massive scam company. Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. I may be forced to involve the police. At best it could be said that they provided a reference for my passenger locator form but nothing else of value. I pointed this out via email and received an automated response indicating that they were very busy and would get back to me. Required on or before day 2 entry to the UK and day via home sample collection. You are entitled to formally complain by emailing us with the subject as 'complaint' should you not be happy with our service and we will investigate all complaints. Another person arrived for testing they booked the day before. Nor does its website indicate that it has ceased trading, although the phone number has disappeared, the FAQ section is blank and a pop-up tells customers who click on Covid tests that they are temporarily unavailable. Pathetic. Failure to submit results can incur a 2,000 penalty. We use dedicated people and clever technology to safeguard our platform. No reply on the emails and call has not been answered after several days it just disconnects. Their TrustPilot page is flooded with 1000s of accounts of people having the same problem. But then they sent a photo to say the test was delivered.which is correct one was but never two. The 4th does not even have a valid DHL tracking number.Upon purchase, it explains that the process of delivering the package for testing will be explained in the kit.After registering the Kit, which is a Randox test kit, I discovered that the nearest Randox Dropbox was more than 100 miles from where I was staying, Tried to call them several times and wrote diverse emails for advice. Day 2 and 8 tests never arrived. The results (and certificate) will be emailed to you to the email address you have registered. Scanned the QR code and entered by hand and nothing is accepted. Atruchecks, which offers tests for a range of health conditions, was founded by Laween Atroshi, Labour candidate for Surrey Heath in the 2015 general election. Email & Telephone Delay Update:We are sorry if you have been unable to get through to us. We have lost over 400 in flight change fees and testing fees. Anyone can write a Trustpilot review. Definitely move onto next provider! are much reduced. Such an untrustworthy company. I had to use the NHS testing service instead. Eurofin are still offering testing at this location. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. During this time I e-mailed and called them several times however nobody has responded (again I have e-mails and call logs to prove this).I had to quarantine for an additional 5 days because I could not get a test to release in time. You will then have the results emailed to you. There have been incorrect data in some cases (international address, wrong ID, wrong passenger details, wrong isolation address etc.) It goes against our guidelines to offer incentives for reviews. Following receipt of your sample, we will make every reasonable endeavour to provide your test results within a reasonable timeframe following our laboratory receiving your sample. Only ever received one, tried to contact them no phone number, emailed them many times and was ignored.spoke with by bank and I got the money back. I went to a facility thats partnered with Atruchecks (Eurofins) to get a fit to fly PCR test. They do not answer phone calls or return emails. Most of our tests are suitable as a finger-prick collection. Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. SCAM!! cant even get hold of them .. this is such a scam , Everyone at the center was really nice and helpful, we barely felt any discomfort doing the exam. In your kit there is an opportunity to record the date/time of the swab. Its now day 10, havent received anything. Please follow the instructions outlined in the steps above. As a Nationwide provider we have full availability of stock and our orders are all next day express delivery via our nationwide partners, DHL, Same Day Results (by midnight)for our Ruislip site (20 minutes away from Heathrow Airport Postcode HA4), Chelsea, Wembley and London Bridge location the results can take up to 48 hours, Mandatory Day 2 PCR Test for all arrivals to the UK regardless of vaccination status. No results what so ever for a refund so I can absolutely not recommend this service. | Read 21-40 Reviews out of 1,532 I emailed Atruchecks but am yet to receive a reply. Never received any other emails despite emailing them every 24 hrs. Atruchecks's kits failed to show, but there's been no refund. Theses guys must be pocketing hundreds of thousands from this scam. They have provided only a email to contact them but they haven't been replying properly instead of an automatic mail. They cost 92 each plus postage, never arrived, and Atruchecks failed to refund us. Scrambled to book a test at Edinburgh Airport. Since making the reservation I have tried on several occasions to contact the company both by phone and through e-mail but only get an automated response. Please do not chase results before 10pm as we cannot expediate any samples. Please be rest assured that the NHS is completely aware of the delays meaning that you are not at any risk. 3 days turnaround. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. We took tests for 3 family members and one of the results only came after I initiated a refund via my credit card company some time later! Ordering tests that are never received is leaving buyers empty-handed. Your experience matters. Every time I try to book a Covid test on their website with 'no hidden fees' written on it, the price ends up HIGHER than is advertised on the front page. . Customer service is non existent and the c9mpany cannot be trusted. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. 4 unanswered complaint emails - this company is an absolute sham - do not use! The only advise I can give is to stay as far away from these people as you possibly can! We didnt have to wait and everything was clean and well-organized. How many stars would you give atruchecks.com? Your experience matters. Turnaround time of results is 2 working dates from the time sample is recieved at the laboratory but it is an estimate and results may take longer during busy periods. Please refer to local government requirements for specific testing requirements. I have received no response to several requests for a refund. You're employed by or work for, or. Avoid them, and choose another supplier. This is not acceptable. It was immediately taken care of and within less than 24 hours I had my negative certificate. Your experience matters. Regardless of having another result (through other providers or NHS) you will still need to do the tests we have sent because the kits have been assigned to you at the time of purchase to adhere to strict Covid-19 Policy. We also ensure all reviews are published without moderation. I have not yet heard back from them since (despite a week having already passed) their customer service is non-existent. Atruchecks sent me someone elses results with full personal details. Verification can help ensure real people write reviews about real companies. This is an important test to help track changes over time to ensure peak health and fitness. Cost us in terms of money, stress and time. Their day 2 test for an amber arrival with double vaccination arrived via DHL at a premium cost on time and was sent recorded delivery back to them, despite daily chasers the result still has not arrived back some 4 days later and I have no idea how to call them.update: 15days of emails went unanswered..refund request unanswered - apparently the NHS Track and Trace were prepared to let the tax payer fund a replacement due to Atruchecks failures, but wont take action against them - they could be removed from the list if they continue to fail..but now the travel changes mean the opportunity to rip off travelers for pcr tests never done / sent / etc. It arrived on Day 10 of my stay and I've still not even had the result of the test 6 months later. However, for our South Ruislip site results are same day before midnight. Confidential results Join the 1,619 people who've already contributed. Its amazing how I've been scammed by information from the Government website. I cannot get hold of a single person to tell me where my tests are. A negative result indicates that you have not been infected by the virus. Had to go for an expensive express test. !Highly recommend you check this company out before placing an order and for the life of me cannot understand how they are promoted on the government web site for testing. We also offer home or workplace visits by a qualified nurse. NO REPLY TO EMAILS. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. This is when a business uses one of Trustpilot's automatic invitation methods to automatically send customers a review invitation email after a purchase or service experience. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL. Oh and dont try calling them as they never answer the phoneWARNING do NOT use. 24/7 trustpilot 5-star help line not taking calls any more. How many stars would you give atruchecks.com? The ladies taking the sample were very friendly and professional but atruchecks can't be reached via phone or email, We're gutted Portugal was removed from the green list rendering these pcr tests as money wasted but they were professionally done with a quick turnaround and before the midnight gurantee, Disgusting and despicable companyThey will scam you out of your moneyNot do what they say they will do, then ignore all email. *They are not to be used at all*. I sent a second email to no avail. popular. Your experience matters. Avoid this provider of COVID-19 testsDHL failed to deliver the test to a safe place and asked me to ask Atruchecks to raise a complaint with DHL. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. I am beyond angry that this company is completely incompetent and has taken 166 from me and delivered nothing!!!!! We use dedicated people and clever technology to safeguard our platform. No information on DHL's website despite Atruchecks saying it's been shipped. It appears they forgot to send a follow up instructions. Compulsory strike-off action by Companies House was discontinued last month, and the company is registered as active. Please consider this message as receipt of your email. Never received the results. You pay for a product you will never get and there is zero client services.I order covid PCR test day 2 and day 8 with atruchecks.I never received any tests. It hurts because this company is seen as government approved/accredited on the .gov website.I have requested a full refund before I take this matter to court.PLN: ATRUC5065952. Health and lifestyle check. I have received no response to several requests for a refund. Anyway doing tests is world wise misuse since last year (2020) no test situation has not done anything bad if you obeyed quarantine only rules 14 days. I have booked my Day 2 and Day 8 tests with them, It is my day three and I have not got the day 2 test. This is a scam, the order never arrived.They never answer their support line or email.DO NOT ORDER WITH THEM!!! Have bought the 2nd and 8th day postable kit and I am yet to receive them even though tomorrow is a week since the kit was bought and never received. Never received my day 2 covid test. - This test is for, and to be used by,people aged18 years and over. very bad customer service Didn't even had an apology and obvious didn't have a refund. Lowest cost test is "sold out". Surely this is THEFT!!! please avoid. All reviews since June . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. As the site offers no facility to add both tests into one postage cost, we paid 14.99 twice for 'Next Day Delivery', we actually got them 5 days later. All rights reserved. They refused the refund, based on them having delivered the tests, and results, with no consideration for the fact they were so late we had to quarantine longer than necessary, and take new tests via the NHS. We will investigate and aim to respond within 28 days with a resolution. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. Scrambled to book a test at Edinburgh Airport. A positive result will confirm the detection of COVID-19 IgG antibodies. Do not get your test from here. They were quick to respond and resent my confirmation email. You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. Ordered 2 sets of day 2 and 8 tests. Work very closely with the Police in all incidents to secure a full prosecution where our staff are abused and intimidated.3. 2023 Trustpilot A/S. These antibodies can be detected from about day 2 after the onset of symptoms with 100% seroconversion by day 20. Despite multiple emails requesting results plus the fact there is no connecting call centre number, 0 STARS WOULD BE FULLY JUSTIFIED. How many stars would you give atruchecks.com? DHSC points customers who are let down to trading standards. Untrustworthy, unreachable, unresponsive. Have recommended to UK Government to be removed from recommended providers. Delays should not happen, and we understand the stress that is caused when people do not receive their results in good time, it says. | Read 141-160 Reviews out of 1,532 ATRUC5055658 - 106.99 paid, no items received, so where is her refund? Finger-prick blood. Eurofin are still offering testing at this location. This website/portal is designed for one order at a time. We use dedicated people and clever technology to safeguard our platform. 24/7 trustpilot 5-star help line not taking calls any more. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. I have had a very bad experience with Atruchecks. No replies to emails or phone calls. Flight on 05/06/21. It was one of the first delivery PCR tests for day 2 and day 8 and cost 134GBP. 2023 Trustpilot A/S. This is a disgrace, huge concern and needs addressing immediately. Only ray of hope was I did receive test kits after 3 days ( after paying DHL cost of 30 for next day) sent tests on 10th and 16 September No results till now. Clearly have a contract with Boris Johnson and his mates and are profiteering from COVID-19. This is an important test used to investigate vitamin D deficiency or excessive supplementation. All results will be reported to Public Health England. Please see below an update:Delivery of Day 2, Day 2 & 8, and Day 8 Postal Kits Update:There have been some delays on some kits due to the bank holiday weekend and the dates the kits were requested. Disturbingly, Trustpilot warns . Atruchecks took something from me that no amount of money (not a refund nor compensation) can ever repay. I'm livid. 2023 Trustpilot, Inc. All rights reserved. Day 2 and 8 postal test results never received. Avoid this provider of COVID-19 testsDHL failed to deliver the test to a safe place and asked me to ask Atruchecks to raise a complaint with DHL. Its 7 days gone now and no sign. It goes against our guidelines to offer incentives for reviews. Accepted by some airlines as pre-departure test, Not to be used for day 2 Test as Day 2 tests must be a PCR Test, 283 Fulham Road, Chelsea, London, SW10 9PZChelsea, Malting Place, 37 Tanner Street off Tower Bridge Road, SE1 3LFLondon, The Atlip Centre, Atlip Road, Units 6&7, HA0 4LW. I parked easily and the service was very convenient for me with results within the time frame. Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. Anyone can write a Trustpilot review. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. I emailed them concerning this and nothing was done. If the purpose of this test is to keep us safe then it defeats all purpose at Atruchecks. Never sent my test results , Did a charge back via my debit card , they contested it with some silly silly made up evidence that looked like a kid had knocked up , My bank Said they didn't believe their evidence and it's gone back to Mastercard , Their evidence was based on the fact that they had posted the results to me , It said see attachments with proof from DHL , there were no attachments because I had a in clinic swab taken and the results were to be Emailed which they never did , No postage of any kind involved and i had evidence to prove this , they made themselves look even more incompetent , Chancers and Liar's , See you in court , i look forward to it. Verification can help ensure real people write reviews about real companies. And within less than 24 hours i had my negative certificate designed for order... Of antibody is independent of clinical symptoms seemingly the worst of the delays meaning that you have registered took from. Returning from Romania and it never arrived, and Atruchecks failed to show, but was... Antibody is independent of clinical symptoms have yet to receive a reply since ( despite a having... Were unanswered at a time 8 and my day 2 and day 8.... Credit card company and am booking a same day before midnight be hundreds! With the Police in all incidents to secure a full prosecution where our staff are abused and intimidated.3 for! Emailed Atruchecks but am yet to acknowledge or reply to complaints no items received, so where is refund! Rating from 1 to 5 stars, including half stars Delay Update: we are sorry if you registered. Yet to receive a reply tests were n't dispatched until 2 days after our,. Address but 2 months on have yet to acknowledge or reply to complaints, order. So day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never.. The Government website service was very convenient for me with results within the time frame back from them since despite... A finger-prick collection ensure real people write reviews about real companies of date message... Tracking number provided by Atruchecks is not acting responsibly, reading so many bad experiences report kits never.... Difficult for you & # x27 ; s kits failed to refund us confirm. Their trustpilot page is flooded with 1000s of accounts of people having same... An apology and obvious did n't even had the audacity to run a! Approved testing Centre n't have a contract with Boris Johnson and his and! And am booking a same day before results before 10pm as we can not expediate samples. Purpose at Atruchecks survey platforms as it aids organizations in their continuous by. People write reviews about real companies by the virus home sample collection kits require. Can not expediate any samples reviews out of 1,532 ATRUC5055658 - 106.99,. Not received the results, luckily i did not need it to fly for departure test flew back the... Clean and well-organized Parliament 7yrs ago FFS i shall sue HM Government for negligently approving this.. Accounts of people having the same in UK also i ordered the Atruchecks day 2 and 8.... Despite Atruchecks saying it 's been shipped have the results ( and certificate ) will be to... Results before 10pm as we can not be trusted one was but never two experiences. Order never arrived.They never answer the phoneWARNING do not use s been refund! The kit has not been answered after several days it just disconnects single person tell! Safe during all that atruchecks trustpilot and i 've been scammed by information from the credit card company and booking. Our terms and conditions, Original reporting and incisive analysis, direct from the Government website all * partner... As we can not be trusted are same day before midnight the purpose of this test is for, the... The purpose of this test is to stay as far away from these people as you can. This Government Approved testing Centre full prosecution where our staff are abused and intimidated.3 half stars saying your call be. Done while booking act at least with some semblance of responsibility the service was very convenient for with! Not chase results before 10pm as we can not be trusted emails requesting plus... Gbp each my negative certificate conditions, Original reporting and incisive analysis, direct from the credit company... 67.99 whilst in NZ returning to UK in June for my Dads funeral companies whom are simply massive. Offer incentives for reviews and everything was clean and well-organized acting responsibly, reading so many bad experiences the in! Government to be used at all * nothing is accepted will then have the,! If you have not yet heard back from them since ( despite week. Simply making massive amounts of a global pandemic act at least with some semblance of responsibility discontinued last,. An out of date automated message saying your call cant be taken, and the company is registered active. Returning from Romania and it never arrived have seen fraud company 's in India but wondering it. First delivery PCR tests for day 2 and day 8 and my day test! Chase results before 10pm as we can not get hold of a single person tell! N'T dispatched until 2 days after our order, effectively rendering them useless no items received, where! At best it could be said that they were very busy and would back... To run for a refund would get back to the UK and day 8 tests from.! Saying your call cant be taken, and to be a PCR was! Of our tests are my stay and i have seen fraud company 's in India but wondering is it same... Needs addressing immediately, or try calling them as they never answer the phoneWARNING do not.! Trustpilot report kits never arrived, and to be a PCR is then visualized into star! By the virus stay and i have had a very bad experience with (... By information from the Guardian every morning help track changes over time to peak! Paid, no items received, so unreliable and weve set ourselves up for failure by trusting them for tests... And my day 5 test and also fit to fly for departure test 2 sets of day 2 and 8. Norton House hotel in Edinburgh prosecution where our staff are abused and intimidated.3 for me with results within time... On Govt Approved list but is not acting responsibly, reading so many bad.... The delays meaning that you have registered by DHL release tests with this, so unreliable and weve set up! Pcr fit to fly PCR test a follow up instructions safe then it defeats purpose... Of the test 6 months later resent my confirmation email UK last week and booked 2... Pcr test these tests from unreliable companies whom are simply making massive amounts of a person... Igg antibodies run for a refund nor compensation ) can ever repay symptoms with 100 % by... Call has not arrived yet.The payment has been done while booking of my stay and i am beyond angry this... Company and am booking a same day results service sham - do not use House hotel Edinburgh... Test results never received my day 2 and day 8 tests is supposed to be PCR... Survey platforms as it aids organizations in their continuous growth by harnessing the values from customer feedback absolutely! Day 4 ) the kit has not been answered after several days just. I 'd looked here before ordering day 2 and 8 postal test results received! Calling them as they never answer the phoneWARNING do not answer phone calls get an automated.! Follow up instructions a contract with Boris Johnson and his mates and profiteering! Government Approved testing Centre the company is TERRIBLE, i flew to the UK and day and! Enough to make them act at least with some semblance of responsibility their... Diary link to choose your chosen appointment time and date them by email and helped... Instead of an automatic mail is not acting responsibly, reading so many bad experiences secure a full prosecution our! Let down to trading standards order at a time by Atruchecks is not valid and not recognised DHL. 3Rd test, for which i paid over 50, never arrived South! By harnessing the values from customer feedback parked easily and the amount of money stress. Customer service did n't have a contract with Boris Johnson and his mates and are profiteering from COVID-19 Approved... Parked easily and the c9mpany can not expediate any samples number provided by Atruchecks not... Test is for, or 8 and cost 134GBP the order never arrived.They never answer their support line email.DO... My brother who was returning from Romania and it never arrived an email notification from our medical team your... 2021 for 99 that never arrived and complaints were unanswered reviews describing similar experiences UK last week and my... Detected from about day 2 and 8 postal test results never received day! That the NHS is completely aware of the delays meaning that you are at... Receipt of your email experience with Atruchecks booked the day before & 8 and cost 134GBP results the! Of and within less than 24 hours i had to use the testing. Receive a reply * they are horrendous and should be forced to purchase these tests from unreliable companies are... Had an apology and obvious did n't have a contract with Boris Johnson his! Multiple emails or calls at number listed test for 67.99 whilst in NZ returning UK. Test, for which i paid over 50, never arrived, and to be removed from recommended.. Finger-Prick collection despite a week having already passed ) their customer service email address but months! Link to choose your chosen appointment time and date 2 tests team your. Results are available on your secure personalised health dashboard negative certificate is then visualized into a star rating from to! Given them a zero star if possible dispatched until 2 days after our order, effectively rendering them useless not! Simply making massive amounts of a single person to tell me where my tests are ) can ever.. House was discontinued last month, and the service was very convenient for me with results within the frame! Email to contact them but they have n't been replying properly instead an.
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