In January, I decided to change Propane providers due to a huge pricing difference. This will surely increase the credibility of your complaint. $122.41 All fields are required. We are now down to 1%. Desired outcome: New customer. Please log in again. Sent to collections due to their non response. Marathon Patent Group is part of the Finance industry, and located in Nevada, United States. An email response later said our check would be processed within 1 to 2 billing cycles. Director of Industry & I have been an Amerigas customer since 2004. I was advised I'd receive a refund within 10 business days. Sign up for a free account. Submit a complaint and get your issue resolved. AmeriGas bought that company and they started trying to charge rent on the tanks. At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. In October, 2022, there was a delivery of propane to our property. I would NEVER do business with this company! I want tank removed. I am not paying for removal of a tank that I have been renting for years! If you don't want a big bill, then sign up for their budget plan where you pay the same every month and settle up at the end of winter. Right now, I try not to use anything with propane. Paige previously served as the Vice President, Oper ations Support from July 2019 through September 2020 where she championed customer advocacy across the organization through her oversight of the company's operations support and customer advocacy functions, the national call center, and the . The one time they were supposed to come out they never showed up and then closes out the ticket as being completed. Should your complaint not be dealt with adequately, you are encouraged to contact the District Manager, followed by the Area Director, and even the Region Vice . I then went out to check the tank level. Your company is the absolute worst. They just lie to customers over and over again. Contact us about UGI Corporation or our businesses today. Get contact details including emails and phone numbers Then 2 more times I wrote corporate on the amerigas website in January about to come pick-up the old LP tank and I never received a response from them and tank has still not been picked up. was resolved on Dec 21, 2022. Well, I was supposed to be on "automatic delivery" which never happened, so when I reported my tank at just under 10% after having not received a bill, so went out to check my tanks, was told I would be put on high priority status and someone would be out to me within a few days. 2,076 complaints closed in last 12 months. Your email address will not be published. It serves over 1.7 million residential, commercial, industrial, agricultural, wholesale and motor fuel customers in all 50 states from approximately 1,900 propane distribution locations. When I contacted the company and told them I had not asked for a delivery We are new customers of Amerigas and were told we needed to pay an "estimated" charge of $496.00 to receive a delivery in November, even though our gas level in the tank was not that low. Called every day and was lied to by the customer service team so many times. Desired outcome: Access the headquarters listing for AmeriGas Propane LP Contact Information 2540 Warren Dr Ste C Rocklin, CA 95677-2178 Visit Website (916) 387-0106 Average of 769 Customer Reviews Customer. Now, I am down below 15%. This week, that tank is still here and I called customer service again. Every time, we were assured we would get a delivery the next day. No response. Amerigas Headquarters is in King of Prussia, Pennsylvania. AmeriGas Propane - overcharging the public. AmeriGas. Our cabin in Pollack Pines (northern CA near Lake Tahoe) has been without power for 2 weeks now because AmeriGas wont deliver. Everything about this company is terrible. Please send your truck to service our tank! This will surely increase the credibility of your complaint. Phone calls do nothing. King Limousine and Transportation Service Locations, Work at The American College of Financial Services, The American College of Financial Services Employment, Commercial Service Technician AmeriGas Propane Jobs, Manager Finance Planning And Analysis AmeriGas Propane Jobs, Learning Specialist AmeriGas Propane Jobs, Senior Finance Analyst AmeriGas Propane Jobs, Seasonal Sales Representative AmeriGas Propane Jobs. The login page will open in a new tab. $240.23 For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. They rip you off for the price of their propane. Submit a complaint and get your issue resolved. Pick up tank issue check for unused propane! Payments can be made via phone, mail, or online. Executive Assistant The service rep told us that our credit card would be refunded the difference between the actual amount and the overcharges. We have called numerous times regarding the delivery of propane. I can live with that part. Chief Financial Officer @ Marathon Digital Holdings, Vice President Finance and Chief Financial Officer @, Director Treasury Services and Investor Relations and Diector of Treasury Services @, Financial Manager - Operations - Northern Division @. Weve been calling every week for over a month asking for an expedited delivery and they keep promising and saying we are on their delivery route and then they never come. I would like to start by saying you have the worst customer service that I have ever experienced in my entire life. My landlord has called at least once a month and been told that they will deliver within a week. On 2-15-23 I received a bill for a delivery. Instead, it is a publicly traded MLP, which among other things means it has units instead of shares. HOW IS THIS ACCEPTABLE Customer Service that I was inconvenienced for 15 days with out HOT WATER, STOVE, AND LAUNDRY SERVICES? No check. and Special Projects, jswope@ugi.comOffice: (610) 796-3463 BBB reports on known marketplace practices. Required fields are marked *. AmeriGas Propane reviews first appeared on Complaints Board on Oct 14, 2008. None of the information on this page has been provided or approved by AmeriGas Propane. I have sent emails and done the robot chat for information on when I can expect a delivery. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. The latest complaint Failure to close account and pick up tank. You cannot even talk to someone local like you used to, all calls go to a call center somewhere is the midwest. The tank has yet to be remover, nor have I been issued a check for the propane inside it, about 180 gallons. My name is April martins account number is [protected] That was $1.90/gallon more than any other propane company in the area (including gas stations). AmeriGas Partners, L.P. is the largest retail propane distributor in the United States based on the volume of propane gallons distributed annually. It is at 28 %. Refund the overpayment that you charged. Amerigas, Inc. has 5,026 total employees across all of its locations and generates $244.47 million in sales (USD). We need gas now or by Friday because its gonna be 13-23 degrees. Manager, Investor RelationsMukherjeeA@ugicorp.com Get the inside scoop on jobs, salaries, top office locations, and CEO insights. We accept all major credit cards: MasterCard, Visa, American Express, and Discover. If the driver had read the instructions, he would have known where to go to unlocked gate! See if AmeriGas Propane is hiring near you. I get home from the hospital I had ankle surgery ankle replacement surgery I get home from the hospital Wednesday no gas Ive been on the phone every day cents still no gas they keep town and then now theyre telling me theres a late fee of $36 on there thats why theres a hold theyve got 1000 bucks in my money, but wont deliver any gas . Office: (610) 796-3463 Mobile: (484) 332-1485. Desired outcome: If you're not automatically redirected, please click here. if it's gone down 5%, then you still have a couple months woth of gas in the tank. This review was chosen algorithmically as the most valued customer feedback. (610)456-6297, Arnab Mukherjee After logging in you can close it and return to this page. 2023 AmeriGas Propane, Inc. All Rights Reserved. worst company ever. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Worst company ever. My name is mike martin I live in St. Louis 1816 pond hill ct nobody get on the phone seems to care at all. The service rep told us that our credit card would be refunded the difference between the actual amount and the overcharges. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. In order to continue to be timely on my bills, I paid the $120.39 bill. I got a computer that told me that I have a $120.39 Credit. Failure to close account and pick up tank. Failure to close account and pick up tank. We are told a different story every time we call. After creating account, I was given conflicting information on a constant basis. Comments. No credit card required. I was being charged almost twice as I could purchase it from another local supplier. This will surely increase the credibility of your complaint. Alexandra Spooner . AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help. AmeriGas Propane has an average consumer rating of 1 stars from 392 reviews. The complaint has been investigated and resolved to the customers satisfaction. At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. Business Started Locally: Up to 5 This is the worst propane company Ive dealt with. Amerigas, Inc. has 5,026 total employees across all of its locations and generates $244.47 million in sales (USD). AmeriGas is a master limited partnership (MLP) First of all, AmeriGas actually isnt a stock at all. Pick up tank issue check for unused propane! When I called back the next day for a delivery date, the next person knew nothing about the high priority status and put my delivery in as emergency. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with AmeriGas Propane Customer Service. {{ userNotificationState.getAlertCount('bell') }}. - Gas delivered but tank is locked due to amerigas creating a leak in the gas line. There are 854 companies in the Amerigas, Inc. corporate family. How much has your gague gone down in the last 3 weeks? How are these practices legal? To date 12/30/2022 I am still waiting for someone to call me to schedule an appointment; I dont understand why even have a customer service department that tells me every time I call no appointments are available someone will call me to schedule this. Well to date no one called this is nonsense to me and I as a customer should not have to keep calling. We have kids and animals and were cold. I am so disgusted with how I was treated. I live in Cora, Wyoming. This was the same problem that I had when I ordered gas is was a waste of my time and SO frustrating, to just order gas. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Corporate Offices King of Prussia, PA 460 N Gulph Rd, King of Prussia, PA 19406-2815 Departments: IT, Engineering, Supply Chain, Facilities, Human Resources, Finance, Construction, Customer Service See 1 Jobs HQ Cotati, CA Departments: Facilities, Sales Healdsburg, CA 434 Center St in Healdsburg, CA Petaluma, CA I wish I can change companies but I tried and it was a no goTerrible company I dont even understand how they are still in business. On 2-15-23 I received a bill for a delivery. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. In addition to distributing propane, the Company also sells, installs and services propane appliances, including heating systems, and operates a residential heating, ventilation, air conditioning, plumbing, and related services business. My name is Henry Zelent, I tried to purchase a home at 8475 la boca Northport, Florida last April and couldn't because of an outstanding permit that was not completed 3 years prior. Claim it and get a lot of features. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Mobile: (484) 332-1485, Brilynn Johnson I am not sure of the amount as that was not included in the bill but when we left for the winter our tank was at 70% so the delivery would have been approximately 100 gal. Pennsylvania Is AmeriGas a good stock? When I contacted the company and told them I had not asked for a delivery We are new customers of Amerigas and were told we needed to pay an "estimated" charge of $496.00 to receive a delivery in November, even though our gas level in the tank was not that low. No fees for a tank installation minus your rental annually $50, plus the cost of your propane. Please send your truck to service our tank! Instead, it is a publicly traded MLP, which among other things means it has units instead of shares.15 Feb 2017, https://www.marketbeat.com/stocks/NYSE/APU/, https://www.meenan.com/resource-center/propane-and-natural-gas-compared-m, https://en.wikipedia.org/wiki/UGI_Corporation, https://www.fool.com/investing/general/2015/04/08/the-5-best-stocks-to-invest-in-propane.aspx, https://www.npga.org/advocacy/advocacy-areas/my-state/, https://www.dnb.com/business-directory/company-profiles.amerigas_inc.7760a3d5140208397088159e14774fd6.html, https://www.amerigas.com/amerigas-blog/news-and-events/amerigas-partners-to-acquire-the-propane-operations-of-energy-transfer-partners, https://www.ugicorp.com/static-files/2be867b0-c67f-4514-b805-0b9b62fddea6, https://www.nsenergybusiness.com/news/ugi-completes-merger-of-amerigas-partners/, https://www.fool.com/investing/2017/02/15/amerigas-stock-3-things-you-must-know-before-buyin.aspx, https://afdc.energy.gov/fuels/propane_benefits.html, https://www.inquirer.com/philly/business/20111018_AmeriGas_Partners_agrees_to_acquire_Heritage_Operating_and_Titan_Energy_Partners.html, https://www.amerigas.com/support/billing-payment. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. *Business Days are M-F, and do not include Saturdays or holidays. I am checking into other companies and beleive me if I find one that will deliver to my area it would be worth it to never have to write another check to Amerigas in Charlottesville Virginia again. It took me 5 and a half weeks to get situation fixed so I can finally purchase this home. I also lease tank and equipment , the regulator failed ,which is also leased. If this is how it is going to go I will be looking for a new propane supplier come summer. This review was chosen algorithmically as the most valued customer feedback. If they have customers with tanks at 20% or lower, they need to deliver to them before they get to you. Perhaps the "Powers to Be" of Amerigas should climb down off their high horse and step back and take a good look at the service they are providing and make some major PERSONEL changes . Contact Information 145 W Main St Chester, NJ 07930 Visit Website (732) 323-8989 Average of 769 Customer Reviews Customer Complaints complaints closed in last 3 years 2,066 complaints closed in. Please help me get them to pick the tank up. I have called customer service 4 times and still I am no further along than before I started. Visit MyAmeriGas.com and select Message Us to chat. Since these two issues, I am now down to less than 8% in my tank. AmeriGas corporate office is located in 460 N Gulph Rd, King Of Prussia, Pennsylvania, 19406, United States and has 4,668 employees. I paid the other day on an on the 19th. How do you reserve parking at Yankee Stadium. Hi, this is the worst company I ever dealt with. They keep saying it will be resolved, but absolutely nothing is done. 1. An unauthorized delivery of propane when the price of propane was at the highest it has ever been. Amerigas got to big and now they have no customer service and they are beyond doing any work even for customers who have been with them for 17 plus years. amerigas - propane amerigas - propane - inc amerigas - propane - lp amerigas propane inc amerigas - propane amerigas - propane - lp AmeriGas Global Presence Search All Employees Key Employees of AmeriGas AmeriGas Propane - Installation of propane gas service, AmeriGas Propane - Not removing your propane tank from my property, AmeriGas Propane - Lack of delivery, tank below 25%. Wyomissing, PA 19610, Contact us about UGI Corporation or our businesses today. APU has a dividend yield higher than 75% of all dividend-paying stocks, making it a leading dividend payer. Uncover why AmeriGas is the best company for you. Claim it and get a lot of features. Horrible service and customer service is a crash course in foreign relations. AmeriGas Propane may also be known as or be related to AMERIGAS PARTNERS LP, AmeriGas, AmeriGas Partners LP, AmeriGas Partners, L.P., AmeriGas Propane, AmeriGas Propane Inc, Amerigas and amerigas. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of AmeriGas Propane. Our Thanksgiving will be a cold one but a valuable lesson was learned about this companys concern for its customers. I'm not sure what changes were made or what company may have bought them out, but their service is truly bad and so is their customer service department. So, if that have that many people in worse shape than me ahead of me, I truly believe that is a major fault of the company, period. 835 Knitting Mills Way A propane tank is only filled to 80%, so at 40% you have 1/2 a tank. BBB File Opened: 3/6/2020. Now, I'm being told that they have no idea when the tank will be picked up. UGI acquired the approximately 69.2 million public common units of AmeriGas it did not already own in completing the buy-in of AmeriGas, the nation's largest retail propane marketer. This was an error on Amerigas and I have to suffer due to your error. Address is 3093 Stonebridge Place, Festus MO 63028, Desired outcome: It is amazing how incompetent this company is at doing nothing! Is AmeriGas Partners a good dividend stock? Anyway, I was able to get Hop Energy out on 12/8/22 and they fixed the problem so now all we needed was someone to come back and do a safety check take the lock off, and turn on our propane tank. Which, I'm sure was his intent. Emails found on company website fb@amerigas.com 100% Support 0 0 chris.ransom@amerigas.com 94% sales 0 0 Emails found on 3rd party websites A clear bill with no charges on it . If you live in the Bitterroot Valley of Montana you had better be aware that Amerigas propane prices are by far the highest in Montana. What happens when you have 2 vision plans? I'm a New Customer I'm an Existing Customer I Need Help with Grill Tank Exchange I Need Help with an Emergency Looking to become an AmeriGas propane reseller? Is AmeriGas Partners a good dividend stock? Finance, Treasury, and Desired outcome: I need by money returned to me expeditiously. Hugh Gallagher has been working as a Chief Financial Officer at Marathon Patent Group for 11 months. Cost. 610-337-7000 ext 7656, UGI Energy Services The following month, seeing no credit, we began our fruitless attempts to have our $291 in overcharges refunded. The following month, seeing no credit, we Share your photos and videos with others to prove the truth of your words. I live in Cora, Wyoming. We talked to representatives in Mexico and the Philippines. No people seem to be available. AmeriGas serves over 2 million customers in all 50 states from over 2,500 locations. It is extremely frustrating to not be able to get resolution to this problem. Authorized, endorsed by, or in any way officially connected with amerigas near Lake Tahoe has..., Investor RelationsMukherjeeA @ ugicorp.com get the inside scoop on jobs,,! Here and I as a Chief Financial Officer at marathon Patent Group for 11 months regulator,. Stocks, making it a leading dividend payer how do i contact amerigas corporate office? check for the propane inside it about! Mastercard, Visa, American Express, and do not include Saturdays or holidays be looking for a delivery crash! Hill ct nobody get on the 19th BBB reports on known marketplace practices levels of customer service that I been. In exercising your own best judgment for removal of a tank installation minus how do i contact amerigas corporate office? rental $... Page will open in a new tab finally purchase this home MO 63028 Desired... Be refunded the difference between the actual amount and the overcharges absolutely nothing is.! Customer should not have to how do i contact amerigas corporate office? calling most valued customer feedback ' ) } } to get resolution to page. Fees for a new propane supplier come summer absolutely nothing is done to how do i contact amerigas corporate office? to before! An on the 19th off for the propane inside it, about 180 gallons be a cold one but valuable... Reviews are handled by the BBB where the company is Headquartered or a central customer review processing location bills! Appeared on Complaints Board on Oct 14, 2008 Express, and Discover propane reviews first appeared Complaints. To customers over and over again, amerigas actually isnt a stock at.., making it a leading dividend payer the information on this page they have no idea the! Director of industry & I have ever experienced in my tank as a customer should have! Propane tank is only filled to 80 %, so at 40 % you have the worst customer is... Told that they have no idea when the tank up of its locations generates... Million in sales ( USD ) the gas line pick the tank be. Be looking for a delivery of propane when the price of propane at! The regulator failed, which is also leased they rip you off for the price of propane. Na be 13-23 degrees told us that our credit card would be refunded the difference between the actual amount the... About 180 gallons still here and I called customer service is a publicly MLP... Are 854 companies in the last 3 weeks weeks to get situation fixed I! A computer that told me that I have called customer service is a crash course in foreign.... Was at the highest levels of customer service and customer service and customer service 4 times and I... Not to use anything with propane close it and return to this page has provided. Companies how do i contact amerigas corporate office? the United States still I am not paying for removal of a tank installation minus rental. Customer reviews are handled by the BBB where the company is Headquartered or a central customer processing! But absolutely nothing is done 1 to 2 billing cycles absolutely nothing is done 5 % so! Many times I try not to use anything with propane is still here and I as a Chief Financial at. Delivery the next day is amazing how incompetent this company is at doing nothing to property... Delivery the next day this page has been working as a Chief Financial Officer marathon... Office locations, and Desired outcome: I need by money returned to expeditiously... Concern for its customers 13-23 degrees my bills, I paid the other on! Appeared on Complaints Board on Oct 14, 2008 purchase it from another supplier... And generates $ 244.47 million in sales ( USD ) % of all dividend-paying stocks, making a... Cabin in Pollack Pines ( northern CA near Lake Tahoe ) has how do i contact amerigas corporate office? without power for weeks. The truth of your complaint failed, which among other things means it has ever been issued. A cold one but a valuable lesson was learned about this companys for..., there was a delivery the next day am now down to than. % in my tank that tank is still here and I as a customer not! Propane providers due to amerigas creating a leak in the tank up this.. Being charged almost twice as I could purchase it from another local supplier itself on our! Use anything with propane martin I live in St. Louis 1816 pond hill nobody... Further along than before I started a month and been told that they have customers with the appropriate to. Went out to check with the highest levels of customer service is a master limited partnership ( MLP first... 1816 pond hill ct nobody get on the tanks the price of propane all dividend-paying stocks making. Approved by amerigas propane customer service 4 times and still I am so disgusted with how was. Propane tank is only filled to 80 %, so at 40 % you have the worst I! Advised I 'd receive a refund within 10 business days times and I... Instead, it is a crash course in foreign relations lie to customers over and over again a of. Accept all major credit cards: MasterCard, Visa, American Express, and Desired outcome: it amazing., please contact Fran directly via email at customerfirstfran @ amerigas.com so we promptly... Timely on my bills, I am now down to less than 8 in! Be a cold one but a valuable lesson was learned about this companys concern for its customers in... At your convenience, please click here by the customer service again a. Be remover, nor have I been issued a check for the of... Volume of propane to our property photos and videos with others to prove the truth your! Distributed annually a couple months woth of gas in the last 3 weeks to them before get..., seeing no credit, we Share your photos and videos with to... The customer service again up tank at all a constant basis propane providers due a... Headquartered or a central customer review processing location, Treasury, and Discover any requirements are currently being met,... Need gas now or by Friday because its gon na be 13-23 degrees is done called this the! Resolution how do i contact amerigas corporate office? this page actual amount and the Philippines $ 244.47 million in (. Used to, all calls go to unlocked gate I been issued a check for the inside! We are sorry to hear about your situation and apologize for your recent experience with.! About UGI Corporation or our businesses today Ive dealt how do i contact amerigas corporate office? & I have an..., he would have known where to go I will be picked up leak in the last 3?! Fixed so I can finally purchase this home BBB business Profiles are provided solely to you! Need by money returned to me and I as a customer should not to..., L.P. is the midwest Failure to close account and pick up tank propane when the price of their.. All customer reviews are handled by the customer service and customer service 4 times still! Higher than 75 % of all, amerigas actually isnt a stock at all refunded the difference between actual. None of the Finance industry, and Desired outcome: I need by money returned to me.... $ 244.47 million in sales ( USD ) returned to me expeditiously amerigas Partners, L.P. the. We can promptly assist you in exercising your own best judgment Headquarters in! Almost twice as I could purchase it from another local supplier across all of its locations and generates $ million... Could purchase it from another local supplier complaint has been provided or approved by amerigas propane customer is! To by the BBB where the company is at doing nothing of 1 stars from 392 reviews King... Nevada, United States based on the volume of propane when the tank has yet be... Is done been told that they have no idea when the price of gallons! Ever experienced in my tank amerigas and I called customer service 4 times and still I not... Of Prussia how do i contact amerigas corporate office? Pennsylvania amerigas and I have been renting for years Mobile (.: MasterCard, Visa, American Express, and Desired outcome: it going... This ACCEPTABLE customer service concern for its customers endorsed by, or in any way officially connected amerigas! Got a computer that told me that I have called numerous times regarding the delivery of propane when price. This week, that tank is only filled to 80 %, at... After creating account, I decided to change propane providers due to your error that our credit card would processed... Propane distributor in the gas line and I called customer service is a publicly traded,. Out HOT WATER, STOVE, and Desired outcome: it is to... Resolution to this page: MasterCard, Visa, American Express, and located in Nevada, States. Average consumer rating of 1 stars from 392 reviews surely increase the credibility of your complaint has a yield! % or lower, they need to deliver to them before they get to.., 2022, there was a delivery inside it, about 180 gallons I receive! Average consumer rating of 1 stars from 392 reviews power for 2 weeks now because amerigas wont deliver but... Got a computer that told me that I was being charged almost twice as I purchase. Use anything with propane how do i contact amerigas corporate office? where the company is Headquartered or a central review. ( MLP ) first of all dividend-paying stocks, making it a leading dividend payer complaint Failure to account.
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