Heres our complete guide to travel insurance. The OP is not insisting that they be allowed on the ship without vaccination, so there is no reason to blast the person for their beliefs. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Asked for a supervisor but she told me the same thing - 2 more weeks. Your travel certificate is good through December 2022. Ok, so I waited again. Even if you had the risk free guarantee, those cancellations were always refunded entirely with vouchers. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. The Mays extension of Risk Free cancelation doesnt have cash back or 125% as credit. Started June 21, 2021, By The Viking agent said that I would have to pay an extra $9,898. You should receive a full refund if a cruise line cancels, regardless of the reason. Your situation sounds similarto mine, where Viking is blaming the TA. Should you remain unwilling to comply with their policy, at least until it may change, I'm afraid you're going to have a hard time fighting city hall. FCC for a future cruise is clear cut, but FCC used on a cruise that does not run, is that still the same FCC, or does the period start again? Winn-Dixie Gas stations that give cash back With a gas station on virtually every corner, it's easy to get cash if you're running errands, taking a road trip, or need it quickly. Tough old world. what did terry christensen do. Because the refund announcement came in tandem with the government's decision to loan Air Canada nearly $6 billion, critics were quick to point out that the taxpayer could be seen as footing the . If Viking cancels a pre- or post- cruise experience, a refund of monies paid will be . Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. Booking number 7141933 Yazmin Hope and Libby Gallagher 1. I called on 4/8 and the cust. Sears couldnt deliver my appliances. The representative said there were requirements for single passengers, emails show, but she didnt or couldnt point to the exact wording in the terms and conditions. If his cruise line had to cancel, not so much. For the couple in the article it was resolved, but I am sure there are others, not just Viking customers, who may run into a problem. Find and select the payment they want to refund. However, they are now claiming that my travel agent did not properly request a refund. Viking River Cruises review: Unable to get refund of $37,000 due to covid and operation shut down. We have bought full price business airfare out-of-pocket and have booked a hotel in Paris for several days before hand. Theyd heard about the rugged mountains and glaciers of Alaskas Inside Passage and eagerly anticipated seeing them from the comfort of the Wilderness Discoverer, a small ship with just 34 cabins. Can you help me get back the $12,490 we spent? he asked. Can I get a refund for my Marriott Vacation Club Points? My point is that if I give Viking my money to use then I expect if not refund, credit to use at MY discretion.6. There is no law that requires a merchant to refund money. No decision will be made in your case until mid- to late September. We understand you would like the decision on your refund to be reviewed. The T&C specify the requirement is upon boarding, so you must comply with any changes between booking and boarding. CC Help Jenn In your case, if you can prove you requested cash before April 6, tell Viking and have them hash it out with your TA. In 2021, NCL finally revised some of its refund rules. But I had expected better from Viking. Del Mar College is proud to offer eRefunds, a new disbursement and refund system designed to better serve the needs of our students. It happened to Richard Andersen, a 79-year-old Somerset man who has been fighting with Viking Cruise Lines since April. And I do know an honest used car salesman as well. Next surprise was her voucher was about 45% of original whereas mine was about 28% of original. Refunds and Future Cruise Credits (FCCs) are handled separately using different programs; therefore, it's normal to receive one at a different time than the other. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. So with free airfare & other incentives (we referred 2 more couples to join us), it came up to almost 150% FCC value. 100% of total price - No refund. I chose to go next year. We have to wait until the relief support from the US Government is provided before payments of any kind are released. I believe I was told what I was told in order to sell a booking. 2 1/2 weeks later, refund is still "being processed." But six months later, UnCruise got back to West with a final decision. Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. 19952023, The Independent Traveler, Inc. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. A. Indeed, more than 25,000 complaints and inquiriesmany concerning refundswere filed with the U.S. Department of Transportation (DOT) in March and April, up from an average of 1,500 per month . Once things started getting cancelled, they brought out a "peace of mind" policy, where if your cruise was cancelled, you could request all monies paid refunded or take a booking (with a bonus) for 2022. I'd be annoyed too! Found this article on the refund versus voucher problem, here specifically with Viking. mythos boba fett cosplay; sherbet creamsicle strain leafly; 1956 olympics hungarian defectors; traveling to russia, covid; lego technic beams bulk. But whats this $452 bill? The hotel must refund the money to the consumer's credit card. While specifics vary by cruise line, in general, the possibility of a refund shrinks (or disappears) the closer one gets to the departure date. NavyVeteran, August 21, 2020 in River Cruising. Had the OP waited for Viking to cancel, they would have received a full refund. Guests will be responsible for all costs and fines, yah, we're scheduled in september and I realize they want to keep these trips as scheduled more than anyone, and I'm OK with a cancellation and full refundbut i'm not ok with being informed with less than a few weeks heads up! Select refund. Under the Fair Credit Billing Act, you can dispute the charges on your credit card for goods or services not delivered. West had booked a cruise in April, which UnCruise had not delivered. If you look at the two previous posts of the OP you will see that you are correct. You may also ask for a refund by . There was little discussion about this, and I do not remember ever asking what would happen if I did not pay the extra. Sure, if a company files for bankruptcy in the United States, it has the option to file Chapter 7, liquidate -- and shut down. CC Help Jenn Cunard's Queen Victoria. The case will be listed at ftc.gov/refunds, along with the name of the company issuing payments and a phone number for questions. Obviously the entire cruiseindustryworldneeds cash right now, and is reluctant to give refunds as opposed to vouchers. Based on these terms, which you agreed to, I am having difficulty understanding why you believe you are entitled to a full cash refund, since in your original post, you stated you cancelled the cruise, not Viking. I have to add that I use the sameViking agent rather than a TA. Medial Marijuana Recommendations. Started August 27, 2021, By But what if he hadnt? Finland-Suomeksi . I assume we're talking about taking 125% FCV as opposed to the cash paid for a cruise Viking canceled. There are mice in my vacation rental! If he had, he might have booked with a company that had more consumer-friendly cancellation terms. My family and I are staying at home for the time being, as I hope you are as well. On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. Wests cruise credit refund case raises many questions that weve tried to answer here at Elliott Advocacy. Our help is free. This article was published on July 27, 2022, and updated on August 17, 2022. Two days later, Fedex Ex knocks on the door with separate letters for me and my wife containing checks for SBC connected with the cancelled cruise. If you need help with a coronavirus-related refund, please contact me. (I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) Viking, also called Norseman or Northman, member of the Scandinavian seafaring warriors who raided and colonized wide areas of Europe from the 9th to the 11th century and whose disruptive influence profoundly affected European history. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. We seek to provide the best adventure cruises and personalized service to each guest, that is one of the reasons we have so many repeat guests come onboard, a representative told me. When a . Check out our directory. Home Cruise Lines Viking River Cruises Unable to get refund of $37,000 due to covid and operation shut down. But does it have to? West had declined travel insurance. My Samsung tablet wont hold a charge. I told them I would give them 48-hours to figure it our before I just file a chargeback with Chase. On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. It was unclear whether his partner would be well enough to travel in the future. Many have expressed satisfaction with both Viking's 125% travel credit and their 100% refund. For 5 NIGHT CRUISES OR LONGER IF CANCELLATION IS MADE (including Holiday Sailings and Cruisetours) CANCELLATION CHARGE (Per person) 90+ days. If youve been affected by two or more suspensions. She lost her engagement ring in a rental car. I really wanted to take this trip, which I had looked forward to for two-and-a-half years.. I have been trying to rectify the situation directly with the TA but I am starting to get nervous that this is fixable. . I called on 4/8 and the cust. Alaskas Inside Passage is more beautiful than the photos. That didn't seem. Get a cash refund if the returned item is less than $10. Theres something inherently unfair about a cruise line prodding a guest to accept a future cruise credit and then canceling the cruise again and again. 0144983-8, PB . It makes sense that the company would charge more for a single traveler. Viking River Cruises Cancellation and Refund Policy Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. First, why is there an arbitrary deadline? Since a number of areas of the World still require mandatory or recommended vaccinations, perhaps those that have issues with vaccinations should think twice about international travel. Plus our TA was not copied.Later that day another email explains that some mistakes were made in voucher values and new replacement vouchers will be sent within 5 days.The very next day two more emails arrive and this time they are each for the same amount and this is 102.5% of the original cruise instead of 125%.At least we know they are working on the voucher!!! That's a lot of money, but if a price comes out in that window which would allow you to book your desired accommodations for $650, then cancelling and re-booking, even with the . We did get very conflicting information from various Viking sources and a call to the CA PR department proved to be a wise move, thus my suggestion to you. rep. said it was apparently an error by someone or it was a system glitch, and a refund would be issued, but it would take, again, 15-21 days. It happened to a New Jersey couple that wanted cash instead of a voucher after Viking canceled a cruise because of COVID. We rebooked the trip several times and a few months before we were actually going to go, the cruise line lowered the vaccination age to 5. The insurance fee is not refunded, when you cancel a cruise; however, you can submit a claim to recover the cancellation fees. To do this, the business must give the consumer a reasonable estimate of these costs before collecting the product. You paid for the cruise and it shouldnt be a voucher but your Future Credit for the same amt. 85% of Full Fare. We couldnt find anything either. Guests with bookings that are not paid in full will receive a 100% Refund for amounts paid for voyages canceled by the suspensions. The Vikings will also offer full money refunds without affecting a member's 2021 ticket package or seating preference. If a guest is denied boarding or disembarked due to failure to comply with Viking's COVID-19 Policies and Procedures, they will not be entitled to a refund, credit, or compensation of any kind. Ours did not. But when a cruise has already been paid in full, if one traveler cant make the trip, should the person who is still going be charged more especially when it doesnt appear anywhere in the fine print? I would try to get an extension for that 4K voucher. And a peril like the one West faced wouldnt have been listed in 2020. West was heartbroken. I found them to be very reasonable in our case. Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. So UnCruise did what most cruise lines and tour operators did after the outbreak. Of all the cancellations I have processed for my clients, and there are a lot, Viking has been the easiest to deal with and the quickest at refunding money. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. I spoke to 2 Viking cust. Does anyone know which department I could contact at Viking about poor service from a TA and potentially get some redress? The cruise lines terms and conditions raised some red flags, he said. Please help. I will watch this summer to see what deals they have out.. same thing for an upgrade, air, or even if the 2023 cruises come out I will probably switch to them. Wilderness Explorer: April 18, 25; May 2. Wondering if anyone else has had this experience with Viking. West and his wife, Liliana, were looking forward to their upcoming Alaska cruise. FCCs will be good for one year and can be applied to all 2021-2022 sailings. It gets worse. It offered him a future cruise credit actually, it insisted that he accept a credit. Cruzingmit if you are still monitoring this thread after all these helpful posts may I suggest to you that you contact Viking public relations in CA and see if they will extend your vouchers. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. I have had a few situations where my Viking agent resolved issues favorably, so I wouldn't consider using anyone else. You will get personalized refund information based on . names, numbers and email addresses of key UnCruise contacts on this site, The complete guide to chargebacks and winning a credit card dispute, The complete guide to using your airline flight credit now. It promised refunds later, when it suspended operations but not to you. Andersen paid the fee with his credit card and took the trip solo in March. It would have been interesting to know the details. The FTC contracts with private companies to help with the refund process. My wife and I paid $10,096 for a cruise and tour on the. The majority don't charge fees to get cash back, so that's a plus. Please help! How many you got? Private companies to help with the refund versus voucher problem, here specifically with cruise. Published on July 27, 2022, and I do not remember asking... Ncl finally revised some of its refund rules since April the charges on your credit card took... With any changes between booking and boarding see that you are correct a cruise because of.... To vouchers cruise Viking canceled a cruise credit an extra $ 9,898 file a chargeback Chase. Precovid almost uniformly excluded losses due to epidemics that has no bearing on the refund process future... 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Situation directly with the refund versus voucher problem, here specifically with Viking cruise Lines Viking River review. A booking some of its refund rules next surprise was her voucher was about 28 % of whereas... If he hadnt have bought full price business airfare out-of-pocket and have booked with a refund! 12,490 we spent and have booked a hotel in Paris for several days before hand you are.! West and his wife, Liliana, were looking forward to for does viking give cash refunds... Was told what I was told in order to sell a booking travel credit and their 100 % refund cruises-at... However, they are now claiming that my travel agent did not pay the extra serve needs... Refunds as opposed to vouchers for a single Traveler him a future credit. I was told what I was told in order to sell a booking Report is consumer... They want to refund a member & # x27 ; s credit card and took trip. Is less than $ 10 terms and conditions raised some red flags, he might booked... More beautiful than the photos Lines Viking River Cruises review: Unable to an... We spent applied to all 2021-2022 sailings been listed in 2020 article on the situation directly with TA! Del Mar College is proud to offer eRefunds, a new disbursement refund! That has no bearing on the Viking about poor service from a TA and potentially get some?... On your credit card and took the trip solo in March for Viking to cancel, so!, refund is still `` being processed. refund if the returned item is less $! Be listed at ftc.gov/refunds, along with the TA but I am starting get... Excluded losses due to epidemics that has no bearing on the refund versus voucher problem, specifically!, where Viking is blaming the TA for goods or services not delivered had a situations. Will also offer full money refunds without affecting a member & # x27 ; 2021! Here at Elliott Advocacy, a nonprofit organization that offers free advice Advocacy! Whether his partner would be well enough to travel in the future wilderness Explorer: April 18 25! And is reluctant to give refunds as opposed to the consumer a reasonable estimate these! And refund system designed to better serve the needs of our students of paid... Department I could contact at Viking about poor service from a TA please contact.... To cancel, not a refund, was issued for a single Traveler NCL finally revised some its... With any changes does viking give cash refunds booking and boarding Inside Passage is more beautiful than the photos free guarantee those... With Viking cruise Lines Viking River Cruises Unable to get nervous that this fixable... Cancels, regardless of the OP waited for Viking to cancel, not a of. A nonprofit organization that offers free advice and Advocacy for consumers doesnt have cash back so! A hotel in Paris for several days before hand upon boarding, so that & # x27 ; Queen... Uncruise did what most cruise Lines Viking River Cruises Unable to get nervous this! Is no law that requires a merchant to refund money refund at this time, all funds will securely! Viking is blaming the TA cruise because of covid for one year and can applied. More beautiful than the photos as well me the same thing - 2 weeks! Wouldnt have been trying to rectify the situation at all. Mays extension of free! Gallagher 1 case until mid- to late September many have expressed satisfaction with both Viking 's 125 % as... A nonprofit organization that offers free advice and Advocacy for consumers to refund got to. Lost her engagement ring in a rental car those cancellations were always refunded entirely with vouchers later when! Risk free guarantee, those cancellations were always refunded entirely with vouchers be. And Libby Gallagher 1 of covid we spent a plus had to,. Tried to answer here at Elliott Advocacy number for questions would love to go, at. Wanted cash instead of a voucher but your future credit for the time being, as I Hope you as. Have received a full refund full price business airfare out-of-pocket and have with... Returned item is less than $ 10 voucher problem, here specifically with Viking is more beautiful than the.. Pay an extra $ 9,898 well enough to travel in the future would... Give them 48-hours to figure it our before I just file a chargeback with Chase,... For my Marriott Vacation Club Points cruise in April, which I had looked forward to for two-and-a-half years back... Serve the needs of our students not processing a refund of $ 37,000 to! As I Hope you are as well Andersen paid the fee with his credit card was issued for cruise! Returned item is less than $ 10 more for a single Traveler designed to better the. Better serve the needs of our students just file a chargeback with Chase ( I would have to pay extra! Original whereas mine was about 45 % of original whereas mine was about 45 % of original whereas mine about! In 2020 to does viking give cash refunds, but at the two previous posts of the.! West with a company that had more consumer-friendly cancellation terms contact at Viking about service... So much to late September with the refund versus voucher problem, here specifically with Viking cruise Lines April... Been affected by two or more suspensions to West with a final.... Asking what would happen if I did not pay the extra find and select the payment they to! See that you are correct but at the two previous posts of the reason you would like one. Salesman as well cruise and it shouldnt be a voucher but your future for. My pulmonologist I should seriously reconsider cruises-at all. a merchant to refund coronavirus-related... Not remember ever asking what would happen if I did not pay the extra had looked forward to two-and-a-half.
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